CV2 ISSO Customer Support

Job Description

Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation s history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.

About This Job

Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk System Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

• Resolve technical problems in a help desk environment

• Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies

• Resolve access requests for user accounts and other desktop support functions

• Where possible, use automated tools and scripts to improve efficiency and accuracy

• Provide technical assistance, training and system documentation for users to promote efficient operation of applications

• Perform other duties as assigned

What's In It For You

• Competitive wages

• Medical

• Dental

• 401k

• Paid time off

• Work/life balance

• Career development

• Tuition reimbursement

• Mentorship opportunities

• Rewards & recognition

Work Location

This position will primarily perform these activities in or around Hill AFB, UT.

Travel

<10%

Clearance Requirement

This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.

Certification Requirement

The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date or must obtain such within 6 months of being hired.

US Citizenship Required

Pursuant to a government contract, this specific position requires US citizenship.

#asfs #sitcs

Required Education, Experience, & Skills

Education and Experience Requirements

• High School Diploma and 6 years of relevant work experience, or

• BS/BA Degree and 2 years of relevant work experience, or

• MS/MA Degree and 0 years of relevant experience

• Experience resolving technical problems in a help desk environment

• Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies

• Experience resolving access requests for user accounts and other desktop support functions

• Experience using automated tools and scripts to improve efficiency and accuracy

• Experience developing training and system documentation for users to promote efficient operation of applications

Clearance Requirement

This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.

Certification Requirement

The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date.

US Citizenship Required

Pursuant to a government contract, this specific position requires US citizenship.

Preferred Education, Experience, & Skills

Preferred Education and Experience

• Bachelor's degree in a technical field

• Experience with Atlassian Jira and Confluence

• Experience supporting a DoW customer

• Experience in SharePoint

• Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service

Pay Information

Full-Time Salary Range: $61278 - $104173

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

CV2 ISSO Customer Support

128641BR

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