Customer Success Support (Student position)

Role Overview: Cemento is growing, and we are looking for a tech-savvy, highly motivated student to join our Customer Success team. In this role, you will be the bridge between our innovative AI-driven platform and our leading global construction clients. This is a unique opportunity to gain hands-on experience in a fast-paced SaaS startup and build a career path toward Project Management or Customer Success. Key Responsibilities:- Customer Interface: Provide high-level support and guidance to our clients, ensuring they maximize the value of the Cemento platform.- System Operations: Master our advanced technological system to troubleshoot, configure, and optimize workflows.- Cross-Team Collaboration: Work closely with Project Managers and R&D to relay client feedback and drive product improvements.- Data Management: Assist in onboarding new projects and maintaining data quality using Excel and internal tools. Requirements:- Student for B.Sc. in Industrial Engineering & Management or B.A. in Information Systems with at least 3 semesters left – Must.- Technical or analytical foundation from military service, academic projects, or previous experience.- Ability to work 3 days a week- Excel- High proficiency (vlookup, pivot tables, etc.)- English- Good level of English (verbal and written) for communication in a global environment- Soft Skills- Strong analytical capabilities, service-oriented approach, and a "can-do" attitude About Us: Cemento Technologies is a fast-growing SaaS company revolutionizing the way construction projects are managed. Our AI-enhanced platform is trusted by thousands of projects across three continents, helping teams automate workflows, ensure compliance, and drive project success. We’re an Israeli-global startup at the forefront of technology, leveraging intelligent data to reshape how large-scale projects are delivered. 📍 Location: Ramat Gan – Bursa district, walk from Savidor Central train station. ✨ Be part of something big!