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Lead OPC Agent

Hyatt Vacation Ownership

San Diego, CAFull-timeNo compensation foundPosted 1w agoVerified open 4 days ago
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At a glance

Compensation
No compensation found
Location
San Diego, CA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Hyatt Vacation Ownership is hiring a Lead OPC Agent. Hyatt Vacation Ownership seeks a Marketing Coordinator Lead to assist owners and guests with experiences and events, providing exceptional service, scheduling sales presentations, and ensuring eligibility requirements are met while fostering team goals and adhering to company policies in a supportive, friendly environment.

Key focus areas include Act as team lead and assist with scheduling needs., Provide feedback to managers regarding individual performances, recommend additional training., and Schedule sales presentations and manage customer expectations..

Important skills include Leadership, Scheduling, Persuasive Techniques, Guest Interaction, Communication, and Sales. Preferred (not required): Telemarketing and Concierge.

Skills & qualifications

RequiredNice to have

Skills

LeadershipSchedulingPersuasive TechniquesGuest InteractionCommunicationSalesCustomer ServiceTelemarketingConcierge

Qualifications

Sales or Customer Service ExperienceConcierge Telemarketing or Sales ExperienceFlexible Schedule Including Weekends and HolidaysPhysical Ability to Reach Overhead and Perform Bending Twisting Pulling Stooping and Stand Sit Walk Extended PeriodsBackground and Drug Screening

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Tuition Assistance
401(k) Match

Full job description

Are you looking for a place where meaningful moments are made together?

W e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Marketing Coordinator Lead , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled .

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Marketing Coordinator Lead, a typical day will include:

  • Acts as team lead and assists with scheduling needs.

  • Provide feedback to managers regarding individual performances, recommend any additional training needed.

  • Schedule s sales presentations and manage s customer expectations.

  • Provide s the highest level of service to exceed budgeted sales presentations and volume production goals.

  • Ensure s that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services.

  • Use persuasive techniques that maximize revenue while maintaining existing guest loyalty. 

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.

To Become a Marketing Coordinator Lea d :

  • Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.

  • Available to work a flexible schedule to include weekends and holidays.

  • Concierge, telemarketing and/o r sales experience preferred.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. 

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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