Customer Service Specialist
Robert Half Finance & Accounting
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At a glance
Job overview
Robert Half Finance & Accounting is hiring a Customer Service Specialist. The company seeks a Customer Service Specialist to join its busy, family‑owned office in Waterford, CT. The role involves interacting with customers by phone and email, using computer systems to manage information, scheduling services, and providing organized, professional support in a fast‑paced environment.
Key focus areas include Serve as a primary point of contact for customers by phone and email, Listen carefully to customer needs and provide knowledgeable, solutions‑focused assistance, and Use computer systems and office technology to enter, update, and manage customer information.
Important skills include Computer Skills, Communication, and Customer Service. Preferred (not required): Problem Solving, Professionalism, Organization, and Dependability.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Customer Service Specialist (FULL TIME, PERMANENT)
Location: Local to Waterford, CT, fully ONSITE
Compensation: $23–$26/hour, with yearly raises, and bonus potential!
A busy, family-owned, service-based company local to Waterford is looking for a Customer Service Specialist to join their team. This is an excellent opportunity for someone who enjoys working with people, is comfortable in an office environment, and can confidently use technology to manage customer needs and information.
We are looking for someone with office experience who takes a consultative approach to customer service. The ideal candidate is organized, computer-savvy, professional, and able to listen to customers, understand what they need, and guide them toward the right solution.
Some day to day tasks:
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Serve as a primary point of contact for customers by phone and email
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Listen carefully to customer needs and provide knowledgeable, solutions-focused assistance
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Use computer systems and office technology to enter, update, and manage customer information
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Schedule and coordinate services
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Follow up with customers and ensure a positive experience from start to finish
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Communicate effectively with customers and internal team members
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Administrative tasks relating to contracts and agreements, and general support for the office
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Handle multiple priorities in a busy, fast-paced office environment
Requirements:
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Previous office experience is strongly preferred
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Excellent computer skills and comfort learning new software and systems
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Strong communication and customer service skills
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A consultative, problem-solving approach rather than a transactional sales approach
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Professional, organized, dependable, and detail-oriented
This is an office-based customer service position. We are specifically seeking candidates with office/administrative or service-based office experience rather than a retail background.
Additional benefits!
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Opportunities for raises and bonus potential
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Great medical, dental, and vision plans
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Stable, team-oriented work environment
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Opportunity to grow with an established local business
Please apply today to Daniele.Zavarella@roberthalf(com)
Requirements
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Previous office experience is strongly preferred
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Excellent computer skills and comfort learning new software and systems
-
Strong communication and customer service skills
-
A consultative, problem-solving approach rather than a transactional sales approach
-
Professional, organized, dependable, and detail-oriented
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
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