Receptionist - Franchise Location
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At a glance
Job overview
H&R Block is hiring a Receptionist - Franchise Location. The role involves assisting clients at a seasonal H&R Block franchise office by answering phones, greeting visitors, matching them with tax professionals, scheduling appointments, ensuring client needs are met in person or virtually, and maintaining a clean, organized workspace.
Key focus areas include Answer phones and greet clients in a personalized, friendly, and inviting manner, Match clients with the best‑suited tax professional for their needs, and Schedule clients how they would like to be scheduled.
Important skills include Answer Phones And Greet Clients, Match Clients With Tax Professional, Schedule Clients, Ensure Client Needs Met, Maintain Office Cleanliness And Organization, and Multi-Tasking. Preferred (not required): Flexible Schedule Availability.
Skills & qualifications
Skills
Qualifications
Full job description
About the Role
Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block 1 as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future.
What You’ll Bring to the Team:
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Answer phones and greet clients in a personalized, friendly, and inviting manner
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Match clients with the best-suited tax professional for their needs
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Schedule clients how they would like to be scheduled
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Help to ensure all clients needs have been met during service both in person, over the phone or virtually
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Maintain office cleanliness and organization of resources with team members
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Other duties as assigned
Your Expertise:
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Experience working in a fast-paced environment
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Previous experience in a customer service environment
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Ability to multi-task
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Strong organizational and time-management skills
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Computer proficient with the ability to use Microsoft Office
Preferred Qualifications
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High school diploma or equivalent
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Ability to work flexible schedule and/or in multiple locations
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Sales/marketing experience
1 This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.
Why work for us
The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.
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