Front Desk Manager
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At a glance
Job overview
The Front Desk Manager at Sonesta Hotels in Washington, D.C. leads the front desk team, oversees training, scheduling, and technology systems, assists with accounting and HR functions, and represents the hotel to guests in the absence of senior managers, ensuring high‑quality service and operational success.
Skills & qualifications
Skills
Benefits
Full job description
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
The Front Desk Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The main focus of the role is the training, managing, and scheduling of the front desk team. This role also assists the Front Office Manager with the accounting and human resources functions of the Front Office.
The Front Desk Manager serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The Front Desk Manager also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.
What you’ll be doing
Anticipated Pay Range & Additional Job Information $65,120.00 - $68,120.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
How we reward you
At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.
Here’s a snapshot of what we offer:
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Medical, Dental & Vision Insurance
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Health Savings Account (HSA) with Company Match
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401(k) Retirement Plan with Company Match
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Paid Vacation & Sick Time
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Paid Parental Leave
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Company-Paid Life Insurance
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Company-Paid Short-Term & Long-Term Disability
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Hospital Indemnity, Critical Illness & Accident Insurance
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Educational Assistance
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Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)
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Additional Perks & Employee Discounts
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.
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