WALL DELI/CLERK
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At a glance
Job overview
Kroger Family of Companies is hiring a WALL DELI/CLERK. The role focuses on delivering an outstanding customer experience through exceptional service, maintaining a safe and clean environment, and supporting the department manager in achieving sales and profit goals while upholding quality and safety standards.
Key focus areas include Create a welcoming environment for customers, Gain and maintain product knowledge to answer questions, and Offer product samples to help customers discover new items.
Important skills include Customer Service, Product Knowledge, Merchandising, Inventory Management, QA, and Loss Prevention. Preferred (not required): Handle Stressful Situations, Effective Communication, Basic Math, and Speaking Second Language.
Skills & qualifications
Skills
Qualifications
Full job description
Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
RESPONSIBILITIES
Essential Functions:
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Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
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Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
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Offer product samples to help customers discover new items.
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Suggestive sell through intercom announcements.
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Observe scheduled shift operating hours.
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Adhere to all local, state, and federal health and civil code regulations.
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Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
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Monitor and maintain quality standards throughout the department.
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Ensure product freshness and safety through proper rotation.
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Follow all code dating, schematics and pricing policies.
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Coordinate and organize merchandising of the department floor.
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Follow approved procedures for receiving and verifying vendor counts and prices.
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Condition all products in assigned sections in accordance with company policy.
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Maintain records of inventory, quality assurance, invoices according to company policy.
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Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
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Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
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Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
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Notify management of customer or employee accidents.
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Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
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Must be able to perform the essential functions of this position with or without reasonable accommodation.
QUALIFICATIONS
Desired Previous Job Experience:
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Retail experience
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High school diploma or equivalent
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Second language: speaking, reading and/or writing
Minimum Position Qualifications:
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Must be 18 or older
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Ability to handle stressful situations
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Effective communication skills
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Current food handlers permit once employed
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Must be able to meet the minimum physical demands of the position
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Knowledge of basic math: counting, addition, and subtraction
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