International Ops Agent I
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At a glance
Job overview
AIT Worldwide Logistics is hiring an International Ops Agent I. The International Operations Agent I at AIT Worldwide Logistics coordinates day‑to‑day import and export freight forwarding shipments between the USA and Mexico across all transportation modes, ensuring customer requirements, regulatory compliance, accurate quotations, and timely delivery while adhering to company KPIs and billing guidelines.
Key focus areas include Work with customers to qualify their shipping requirements and obtain all details necessary for shipment quotation and operating., Prepare profitable quotations accurately., and Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner..
Important skills include Coordinating International Freight Forwarding Shipments, Customer Service, Data Entry, Billing, Tracking Shipments, and Communication.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
2 years relevant experience
Minimum Education Required
High School Diploma/G.E.D.
Expected Start Date
08/04/2026
Compensation
$
Hours Per Week
40
Number Of Positions
0
Work Schedule and Shift Requirements
0800-1700
Job Description
The International Operations Agent I will be responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA & Mexico across all modes of international transportation based upon customer request
Responsibilities
Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
Prepare profitable quotations accurately.
Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
Coordinate the day to day import and/or export of products, including reviewing orders and documents.
Track and communicate all delays, damages, problems and work to resolve customer issues.
Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
Coordinate recovery/delivery schedules with various cartage agents and international partners.
Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
Ensure all shipments are properly billed within company guidelines and timelines.
Process and comply with all requirements listed by regulatory agencies.
Network with corresponding departments to ensure files are billed and posted prior to end of month
Continuous learning through required compliance training and certifications of software and/or regulations.
Performs other duties as assigned
Complies with all policies and standards
Job Type
Full time
Benefits Offered
Medical/Dental/Vision/401K/Life Insurance/LSA
Equal Employment Opportunity (EEO) Employer
Yes
Americans with Disabilities Act (ADA) compliant
Yes
Veteran Preference
Yes
Background Check Required
Yes
Industry
Logistics
Place of Work
On-site
Requisition ID
2026-7622
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