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FRONT END/UTILITY CLERK

Kroger Family of Companies

Fenton, MIJobNo compensation foundTracked 1mo agoSeen in employer's feed 4 days ago
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At a glance

Compensation
No compensation found
Location
Fenton, MI
Work Authorization
Not specified

Job overview

Kroger Family of Companies is hiring a FRONT END/UTILITY CLERK. The Front End/Utility Clerk creates an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. This role involves promoting trust among associates, assisting customers with product inquiries, and ensuring the cleanliness of the department and store. The clerk also reinforces safety programs and practices preventive maintenance.

Key focus areas include Promote trust and respect among associates, Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store, and Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.

Important skills include Customer Service, Maintain Cleanliness, Positive Attitude, Safety Programs Compliance, Preventive Maintenance, and Collaboration. Preferred (not required): Basic Knowledge Of Electronics And Electricity and Second Language.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceMaintain CleanlinessPositive AttitudeSafety Programs CompliancePreventive MaintenanceCollaborationAdhere to Laws and GuidelinesHandle Stressful SituationsEffective CommunicationBasic Knowledge of Electronics and ElectricitySecond Language

Qualifications

Retail Experience

Full job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

  • Promote trust and respect among associates

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

  • Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products

  • Clean up spills as needed, collect and pick up trash inside store and parking lot

  • Maintain cleanliness of department and other areas assigned

  • Display a positive attitude

  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

  • Notify management of customer or employee accidents

  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud

  • Collaborate with team members to encourage teamwork

  • Adhere to all local, state and federal laws, and company guidelines

  • Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

  • Ability to handle stressful situations

  • Effective communication skills

Desired

  • Basic knowledge of electronics and electricity

  • Retail experience

  • Second language (speaking, reading and/or writing)

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