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Service Desk/System Administrator

Playson

Kyiv, Kyiv city, UkraineHybridFull-timeNo compensation foundPosted 7mo agoVerified open 5 days ago
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At a glance

Compensation
No compensation found
Location
Kyiv, Kyiv city, UkraineHybrid
Schedule
Full-time
Work Authorization
Not specified

Job overview

Playson is hiring a Service Desk/System Administrator . Playson is expanding its internal IT function and hiring Service Desk/Support System Administrators to provide employee IT support, manage user accounts and permissions, handle onboarding and offboarding, configure workstations, procure equipment, troubleshoot issues, maintain documentation, support internal tools, assist with cloud access management, and contribute to infrastructure and security improvements.

Key focus areas include Provide IT support to employees (remote and on‑site), Manage user accounts, permissions, and system access, and Handle onboarding and offboarding from the IT side.

Successful candidates bring 3+ Years IT Support Service Desk System Administration, Ukrainian, and English Basic. Important skills include Network Basics, AWS / Azure / GCP Basics, GitHub Access Management, Ukrainian Language, Basic English, and IAM. Preferred (not required): 2+ Years System Administration, Cloud Solutions Support, macOS & Windows Troubleshooting, and User Account Management.

Skills & qualifications

RequiredNice to have

Skills

2+ Years System AdministrationCloud Solutions SupportmacOS & Windows TroubleshootingUser Account ManagementNetworking BasicsRemote Access SystemsTicketing SystemsBasic Linux SkillsExcellent CommunicationDocumentation MaintenanceVPN & LDAP ExperienceAtlassian & AWS AdministrationEnglish ProficiencyNetwork BasicsAWS / Azure / GCP BasicsGitHub Access ManagementUkrainian LanguageBasic EnglishMDM SolutionsVPN / LDAPAtlassian AdministrationSecurity TopicsIAMmacOSWindowsCloud PlatformsDocumentationGoogle WorkspaceAtlassianGitHubAWSGCPAzureDNSDHCPVPNTCP/IPLDAPZero TrustAccess ControlEndpoint Security

Qualifications

3+ Years IT Support Service Desk System AdministrationUkrainianBasic English

Benefits

Medical Insurance
Paid Time Off
Tuition Assistance

Full job description

About the Role We are expanding the internal IT function and hiring Service Desk/Support System Administrators. The role focuses on employee IT support, access management, and internal infrastructure operations.

Key Responsibilities

  • Provide IT support to employees (remote and on-site)

  • Manage user accounts, permissions, and system access

  • Handle onboarding and offboarding from the IT side

  • Prepare and configure employee workstations

  • Manage IT equipment procurement, delivery, and inventory

  • Troubleshoot hardware, software, and system issues

  • Maintain IT documentation and asset records

  • Support internal tools (Google Workspace, Atlassian, GitHub)

  • Assist with cloud access management (AWS / GCP / Azure basics)

  • Participate in IT infrastructure and security improvements

Requirements

  • 3+ years in IT support / Service Desk / system administration

  • Experience with access management, onboarding, equipment provisioning

  • Experience supporting macOS and Windows

  • Understanding of network basics (DNS, DHCP, VPN, TCP/IP)

  • Experience with ticketing systems

  • Basic understanding of cloud platforms (AWS / Azure / GCP)

  • Basic understanding of GitHub access management

  • Experience maintaining documentation

  • Ukrainian required, basic English

Nice to have

  • Experience with MDM solutions

  • Experience with VPN or LDAP

  • Administration experience in Atlassian, GitHub, AWS

  • Interest or experience in security topics (Zero Trust, access control, endpoint security)

What We Offer

  • Competitive Salary

  • Quarterly Bonuses

  • Unlimited Paid Time Off

  • Unlimited Paid Sick Leave

  • Remote & Flexible Working

  • Private Medical Insurance

  • Financial Support for Life Events

  • Professional Development Budget

  • International Exposure

  • Regular Company Events

*Benefits may vary depending on location and contractual agreement

Recruiting Process

  • HR Interview

  • Technical Interview

  • Final Interview

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