Veterinary Receptionist
Caring Hands Animal Hospital - Alexandria
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At a glance
Job overview
Caring Hands Animal Hospital - Alexandria is hiring a Veterinary Receptionist. Caring Hands Alexandria seeks a full-time Front‑Desk Receptionist to be the first point of contact for veterinary clients, providing clear communication, strong customer service, and a passion for animal care while supporting a fast‑paced environment.
Key focus areas include Greet clients and pets, complete sign‑in, confirm details, and escort to exam rooms, Handle service and product sales accounting, process payments, and schedule future appointments, and Answer client calls for appointments, inquiries, refills, and make outbound reminder calls.
Successful candidates bring Previous Veterinary Receptionist Experience. Important skills include Customer Service, Clear Communication, Animal Care Passion, Organizational Skills, Multitasking, and Calm Demeanor. Preferred (not required): Service And Product Sales Accounting, Payment Processing, Appointment Scheduling, and Client Call Handling.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Receptionist
Caring Hands Alexandria is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care
As you join our mission, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount because we know your pets are family, too.
Salary: $18.00-$25.00 per hour, dependent on experience and skill
Schedule: This is a full-time position with Monday–Friday shifts between 7:00 AM and 8:00 PM, plus rotating Saturdays from 7:30 AM to 4:00 PM.
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience as a veterinary receptionist is required.
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
About Caring Hands Alexandria
Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state-of-the-art care for our patients, including computerized patient records, digital radiography, and an in-house laboratory.
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