BDC Administrator
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At a glance
Job overview
Lithia & Driveway is hiring a BDC Administrator. The BDC Administrator, also known as an Appointment Setter/Call Center representative, uses selling ability, computer skills, and a positive attitude to schedule sales appointments. This role involves handling inbound and outbound calls, following up with customers, and striving to increase customer service satisfaction. The administrator will also contact internet customers via email, phone, and text to schedule appointments.
Key focus areas include Answer all incoming phone calls and schedule a sales appointment, Contact Internet Customers via email, phone, and text to schedule a Sales appointment, and Follow up with Sales Department to determine if appointment was kept and the outcome.
Successful candidates bring High School Graduate and Age 18+. Important skills include Selling Ability, Computer Skills, Courteous Phone Manner, Positive Attitude, Inbound Calls, and Outbound Calls. Preferred (not required): Professional Attitude, Enthusiastic Attitude, Multi-Tasking, and Work Individually Assigned Tasks.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Dealership:L0703 DCH Paramus Honda
Paramus Honda
Appointment Setter/Call Center (Internet & Phone Sales)
The appointment setter (or BDC Admin) utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. Required duties include handling Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.
Essential Duties:
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Answer all incoming phone calls and schedule a sales appointment.
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Contact Internet Customers via email, phone, and text to schedule a Sales appointment.
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Follow up with Sales Department to determine if appointment was kept and the outcome.
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Ability to meet or exceed monthly goals.
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Other duties as assigned.
Qualifications:
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Previous experience with sales or Telemarketing preferred.
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Experience in the following fields: phone sales, business development, customer service, highly preferable.
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Demonstrate a professional, enthusiastic, and friendly attitude with all potential clients/customers.
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First-class verbal, written and communication skills.
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Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
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Computer literate and ability to type.
Est. Annual Compensation: $40,000.00 - $75,000.00Actual pay offered may vary depending on skills, experience, job-related knowledge/bonus/commission, location, etc.Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/
Benefits:
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Competitive pay
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Medical, Dental and Vision Plans
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Paid Holidays & PTO
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Short and Long-Term Disability
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Paid Life Insurance
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401(k) Retirement Plan
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Employee Stock Purchase Plan
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Lithia Learning Center
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Vehicle Purchase Discounts
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Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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