Customer Service Representative First Shift Weekends only
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At a glance
Job overview
Planet Fitness is hiring a Customer Service Representative First Shift Weekends only. The Customer Service Representative will greet members, prospective members, and guests, providing exceptional customer service. This role involves handling front desk activities, answering phones, assisting with member sign-ups and account updates, and responding to questions and concerns. The representative will also assist in maintaining the club's neatness and cleanliness, including sanitizing equipment and locker rooms, and reporting any broken amenities.
Key focus areas include Greet members, prospective members and guests by providing exceptional customer service, Handle all front desk related activities, and Answer phones in a friendly manner and assist callers with a variety of questions.
Successful candidates bring Punctuality And Reliability and Must Be 18+. Important skills include Exceptional Customer Service, Basic Computer Proficiency, Upbeat And Positive Attitude, Punctuality, Reliability, and Strong Listener. Preferred (not required): Customer Service Background and Passion For Fitness And Health.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary This job is Part-time and will require you to work both weekend days and potentially a weekday shift. Shift is 6am to 2pm. Essential Duties and Responsibilities
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Greet members, prospective members and guests by providing exceptional customer service
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Handle all front desk related activities not limited to:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check ID and Member barcodes into the system
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New member sign-up
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Take prospective members on a tour of the club
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Facilitate needed updates to member’s accounts
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
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Assist in maintaining the neatness and cleanliness of the club
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Assist in monitoring for safety of persons and cleanliness in the club
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Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
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Stock locker rooms with proper supplies/paper products.
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Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
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Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements
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Customer service background preferred
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Basic computer proficiency
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A passion for fitness and health
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Upbeat and positive attitude at all times
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Punctuality and reliability is a must
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Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
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Strong listener with the ability to empathize and problem solve
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Demonstrate diplomacy in all interactions while using appropriate behavior and language
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High School diploma/GED equivalent preferred
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Must be 18 years of age or older Physical Demands
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Continual standing and walking during shift
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Continual talking in person with members and answering incoming membership calls
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Must be able to occasionally lift up to 50 lbs
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Will dilute and clean with chemicals during shift
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Clean and sanitize equipment and often used surfaces in the club
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Monitor club and assist members throughout entirety of shift
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