Marketing Operations Representative

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Position Summary:

This position is responsible for issuing tickets, gifts, and promotions for Marketing events while providing superior customer service for all guests.

Primary Duties and Responsibilities: Includes but not limited to:

• Conducts event registration

• Completes gift compilation

• Maintains property knowledge

• Interacts with guests and provides event information

• Enters guest information for events

• Maintains and respects confidentiality of marketing programs and guest information

• Unloading and organizing promotional gifts

Secondary Duties and Responsibilities:

• Sets-up and tears-down event equipment and furniture

• Independently performs related tasks, as needed

• Maintains a clean and well stocked work area

• Assists the Marketing Operations Manager and Supervisors, as needed

Minimum Education and Qualifications:

• High School Diploma or equivalent

• Basic computer skills

• Must be able to professionally communicate event details to guests

• Must be able to work independently under minimal supervision

Competencies: Incumbent will master the following competencies while in this position:

• Good written and verbal communication skills

• Good organizational skills

Training Requirements:

• Knowledge of Arctics and the Avatar Event Management System

• Momentum Program

• ACSC

• Workday

• Mohegan Sun’s scheduling and time management program

Physical Demands and Work Environment:

• Must be able to stand for extended periods of time

• May be required to lift up to 50 lbs.

• Other qualifications may apply based upon specific event requirements

• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Work Shift:

On Call

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.