Supervisor, Access & Navigation, Full Time, Day
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At a glance
Requirements
Credentials this posting asks for.
Job overview
THE VALLEY HOSPITAL INC is hiring a Supervisor, Access & Navigation, Full Time, Day. The Patient Access Supervisor oversees daily operations of access and navigation functions, acting as liaison between the department and affiliated facilities. They integrate scheduling services, develop policies, assess performance, ensure staff orientation, and support the Director to maintain accuracy, efficiency, and patient satisfaction.
Key focus areas include Oversee daily operations of scheduling, registration, and pre‑registration functions, Develop and implement policies and procedures for the Access & Navigation Center, and Assess and improve department performance and patient satisfaction metrics.
Important skills include Customer Service, Scheduling, Registration, Financial Counseling, Financial Clearance, and Insurance Verification.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
A minimum of five (5) years of progressive experience within hospital/healthcare business operations with at least three (3) years in a significant healthcare management/leadership position.
Minimum Education Required
BACHELOR
License(s) Required
No
Expected Start Date
08/11/2026
Compensation
$70,699.20 - $88,379.20 / Yearly
Hours Per Week
40
Number Of Positions
1
Shift
First Shift (Day)
Job Description
POSITION SUMMARY:
The Patient Access Supervisor is responsible for the daily operations of all functions and serves as the liaison between the department and our preferred, affiliated and other facilities. The Patient Access Supervisor integrates the department's scheduling services with the hospital's primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. The Supervisor will be responsible for the oversight and coordination of functions within the Navigation Center relating to scheduling, quality control, training, patient satisfaction and customer service. Areas of responsibility include, but are not limited to scheduling, registration, pre-registration, call KPIs and productivity. The Supervisor provides direct support to the Director in all areas to ensure optimum performance by departmental personnel, scheduling and registration accuracy and optimal customer satisfaction.
EDUCATION:
Bachelor's degree is required; a master's degree is preferred.
EXPERIENCE:
A minimum of five (5) years of progressive experience within hospital/healthcare business operations with at least three (3) years in a significant healthcare management/leadership position.
SPECIAL SKILLS:
Customer service, scheduling, registration, financial counseling, financial clearance and insurance verification/authorization process within a hospital setting. Ability to continuously assess& patient volumes in each area to prioritize the delegation of work and stabilize unforeseen fluctuations in work flows. To serve as a resource to other departments regarding Access Center goals and functions, scheduling, registration, patient advocates, financial clearance and/or insurance verification related issues. Will provide and maintain effective communication with medical staff, community, patients, internal and external associates. Necessary to have strong computer and communication skills. Must be able to effectively analyze data and provide recommendations, effectively communicate change, updates and feedback. Employee must navigate the healthcare system in effort to obtain necessary information. Employee demonstrates self motivation, initiative and attention to detail.
Job Location
960 MacArthur Blvd Mahwah NJ Access & Navigation
Shift
Day (United States of America)
Benefits
Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
Group Term Life Insurance and AD&D(Full Time Employees)
Flexible Spending Accounts and Commuter Benefit Plans
Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
Retirement Plan
Tuition Assistance
Employee Assistance Program (EAP)
Valley Health LifeStyles Fitness Center Membership Discount
Day Care Discounts for Various Daycare Facilities
Salary
Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.
Pay Range: $70,699.20 - $88,379.20
The posted pay range reflects the compensation for a full-time equivalent (1.0 FTE)
EEO Statement
Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.
Place of Work
On-site
Requisition ID
JR5999
Job Type
Full Time
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