Application Operations Facilitator - 998775
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At a glance
Job overview
Drake University is hiring an Application Operations Facilitator - 998775. The Applications Operations Facilitator manages the application flow for domestic and international applicants at Drake University. This role involves document review, communication with applicants and school personnel, and data coordination. Strong attention to detail and a customer service mindset are vital for success in this position.
Key focus areas include Evaluate high school and college transcripts, Convert non-standard GPAs, and Combine GPAs to formulate an overall transfer GPA when applicable.
Successful candidates bring High School Diploma. Important skills include Excel, Microsoft Word, Microsoft Outlook, Attention To Detail, and Customer Service Mindset. Preferred (not required): Database Experience and Customer Service Experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Title: Application Operations Facilitator - 998775
Position Number: 998775
Unit/Department: Admissions & Enrollment
Salary: Commensurate with qualifications and experience
Department Summary:
We welcome a dynamic and organized individual to join our Admission team at Drake University! The Office of Admission reviews approximately 10,000 undergraduate applications to the Drake annually.
Job Summary:
The Applications Operations Facilitator is responsible for managing the application flow for domestic and international applicants. Responsibilities include document review and assessment, incoming and outgoing communication with applicants, their families, secondary school personnel as well as members of the admission team and campus community, and data coordination. An excellent attention to detail and a strong customer service mindset are skills vital to being successful in this role.
Minimum Qualifications:
High school diploma
Microsoft Excel, Word, Outlook
Preferred Qualifications:
Prior work in a higher or secondary education office setting
Prior database experience
Prior customer service experience
Job Duties:
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25% - Evaluate high school and college transcripts. Convert non-standard GPAs. Combine GPAs to formulate an overall transfer GPA when applicable. Make decisions regarding transfer of credits. - (Essential)
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20% - Maintain application file status by checking documents and incoming materials for accuracy and completeness, and cross-referencing information by keeping the file checklist up to date. - (Essential)
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20% - Receive and respond to external and internal phones calls, emails and other informational requests - (Essential)
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15% - Coordinate outgoing mailings - (Essential)
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10% - Track & maintain publication inventory levels - (Essential)
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5% - Assist on Campus Visit Days - (Essential)
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5% - Supervise assigned work study students - (Essential)
Special Instructions to Applicants:
For consideration, you must apply online. Please include a resume and cover letter.
If you have any questions about this job positing or the application process, please email [email protected]
Review of Applications Begins:
A review of applications will begin immediately. This position will remain open until filled.
Salary and Benefits:
At Drake, we are proud to offer our employees, their spouses, and eligible dependents a comprehensive benefits package, which includes a wide range of core benefits, perks, and discounts. If you are exploring a job with Drake University, we invite you to spend a little time with our Drake Benefits Guide 2026. One of our popular policies provides a tuition waiver for Drake employees, their spouses, and eligible dependents. Drake also participates in not one, but two tuition exchange programs available to dependent children. Tuition Benefits (https://www.drake.edu/hr/benefitsoverview/tuitionbenefits/)
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