ACS Community Info Specialist
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At a glance
Requirements
Credentials this posting asks for.
Job overview
French Consulting is hiring an ACS Community Info Specialist. The ACS Community Info Specialist provides Community Information Services for Army Community Service in Baumholder, Germany. This role involves customer service at the front desk, greeting customers in person and on the phone, identifying issues, and referring them to appropriate service providers. The specialist is also responsible for maintaining records and inputting information into ACS CTS databases.
Key focus areas include Provide Community Information Services for Army Community Service, Provide customer service at the front desk by greeting customers in person and on the phone, and Identify issues and refer to the appropriate service provider by appointment or by connecting the customer to the provider in person or on the phone.
Successful candidates bring Associate Degree Or Equivalent, Fluency In English, and Oral And Written Presentation Skills. Important skills include Microsoft Word, PowerPoint, Publisher, Outlook, SharePoint, and Excel.
Skills & qualifications
Skills
Qualifications
Full job description
We are looking for individuals who want to join our team at Baumholder, Germany!
Apply now!
JOB OPENING
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Title: ACS Community Info Specialist
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Location: Army Community Service (ACS), Baumholder
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Start date: 3rd August
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Job-Type: Part-Time On-Call
This is a part-time on-call (PTOC) position. (*Substitute and replace personnel for planned and unplanned absences at the Administrative office. Personnel should be available on short notice.)
SUMMARY
You shall provide Community Information Services for Army Community Service. You also provide customer service at the front desk by greeting customers in person and on the phone. Identifying the issue and referring to the appropriate service provider by appointment or by connecting the customer to the provider in person or on the phone.
QUALIFICATION
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Associate degree or equivalent education/work experience. One (1) year of information & referral and/or one (1) year of customer service experience may be substituted for education.
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Fluency in English (speaking, reading, and writing). Exhibit the ability to communicate in the English language with references or education.
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Proficient in the use and application of common software programs mentioned and those in use at ACS, specifically Microsoft Word, PowerPoint, Publisher, Outlook, SharePoint, and Excel.
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Able to present information orally and in written format.
JOB DESCRIPTION
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Provide Community Information Services for Army Community Service.
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Provide customer service at the front desk by greeting customers in person and on the phone.
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Identifying what the issue is and referring to the appropriate service provider by appointment or by connecting the customer to the provider in person or on the phone.
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Responsible for maintaining records and files incident to the services provided by this contract.
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Input information into ACS CTS databases, required by duties, within one (1) business day of services provided. You shall maintain a comprehensive centralized client record management and tracking system for all ACS customers via the U.S. government-run ran Client Tracking System (CTS), following the procedures set forth in the ACS Centralized Online Client Tracking System SOP.
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Provide the information requested by the client, if you are unable to provide the requested information, you shall refer the client to the appropriate ACS or community resource.
DOCPER/SOFA/Logistical Support Status
This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.
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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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