Retail Store Manager - Cincinnati, OH

Our Commitment to You

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at [email protected].

At Consumer Cellular we are redefining Retail!

At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with strong, inspiring leaders.

As a Store Manager , you won’t just run a store, you’ll lead it. You’ll set the tone, build a high-performing team, and create an environment where relationships come before transactions and service feels truly human. You’ll coach and develop your team to guide guests with confidence and expertise, creating experiences that turn first-time visitors into loyal customers.

We’re expanding rapidly across the country, bringing personalized, in-person support to more communities than ever before. That growth creates real opportunity for leadership development, business ownership, and career advancement. We do retail differently.

The salary range for this role is $74,000-$78,000 annually, plus a monthly bonus. We believe in a life/work balance! This role leads a team for at least 40 hours a week (in-store), which provides the ability to spend the remainder of the week doing the things YOU love best!

What you will do

You’re a results-driven retail leader who knows how to run a high-performing store. You bring strong customer focus, sharp business instincts, and the ability to build and develop a winning team. In this role, you’ll lead a world-class retail team. Driving store success through smart execution and operational excellence.

• Full responsibility for store performance, including sales results, financial performance, merchandising, inventory, and staffing strategy.

• Hiring, talent development, and key people decisions in partnership with Leadership and HR.

• Daily operations that deliver revenue, productivity, and customer experience goals.

• Sales action plans that grow market impact and community presence.

• Performance analysis, trend identification, and operational improvements.

• Workforce planning, scheduling strategy, and labor management.

• Independent judgment in store-level operational and employee relations decisions.

• Strategic partnership with leadership, including performance reporting and business insights.

• A culture of accountability, engagement, and compliance with company policies and applicable laws.

What you will need

• High School Diploma required or equivalent required.

• 3 years of retail management experience, preferably in the wireless industry.

• A proven track record of successfully leading a store and delivering strong business results.

• Strong verbal and written communication skills you can inspire a team and connect with guests.

• Solid business acumen with the ability to understand metrics, analyze performance, and drive results.

• Demonstrated ability to coach, train, and develop team members into top performers.

• Flexibility to work weekends and travel as needed to support the business.

• The ability to motivate Sales Representatives to meet and exceed performance expectations.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50 . An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) . Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com , by telephone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook , Instagram , and Youtube . for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

Minimum Salary: $71,400

Maximum Salary: $100,800

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay

• Bonus eligibility is subject to active employment and compliance with company policies at the time of payout.

• Medical insurance (98% company-paid for full-time employee only coverage)

• Dental and Vision insurance (100% company-paid for full-time employee only coverage)

• 401(k) company match of 100% up to 6% of your pay

• Discounted Consumer Cellular wireless phone plan for employees

• Paid Time Off (PTO) available following a 30-day waiting period

• • 6 company-paid holidays plus 16 hours of floating holiday accrual per year

• Flexible Spending Accounts (FSA) for health care and dependent care expenses

• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)

• Long-Term Disability insurance (100% company-paid)

• Employee Assistance Program (100% company-paid)

• Education reimbursement

• Employee rewards program

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• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions._

Pre-employment background check and drug screen is required.

Primary Location: United States-Ohio-Cincinnati 8466 Beechmont Ave 8466 Beechmont Ave Cincinnati 45255

Job: Retail Management

Travel: No

Schedule: Full-time

Req ID: 260593