Eligibility Worker
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At a glance
Job overview
Douglas County is hiring an Eligibility Worker. The Eligibility Worker, under general supervision, determines client eligibility for income maintenance programs, communicates complex requirements, adapts to policy changes, supports participants toward independence, provides health‑care enrollment education and referrals, and performs related duties as assigned.
Key focus areas include Perform eligibility determinations for income maintenance programs, Establish initial and ongoing eligibility for multiple programs, and Communicate complex program requirements to participants.
Important skills include Communicating Complex Program Requirements, Adapting To Continuous Policy Updates, Adapting To New System Errors, Adapting To Legislative Changes, Adapting To Limited System Functionality, and Providing Education.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
The Eligibility Worker under general supervision is responsible for performing a wide variety of tasks related to the determination of eligibility of clients for income maintenance programs and services, establishing initial and ongoing eligibility for multiple income maintenance programs; effectively communicating complex program requirements, and assisting program participants in understanding the criteria of each type of assistance; adapt to continuous policy updates, new system errors, legislative changes, and limited system functionality, support program participants in achieving the highest degree of independence and addressing barriers to self-sufficiency; provide education, enrollment, and assistance to managed health care enrollees, make appropriate referrals to other community resources; and perform related work as assigned.
Minimum Education Required
High School Diploma or equivalent. Two years of study at an accredited two-or four-year college or university or similar institution, with an emphasis in the behavioral sciences, business, or closely related subjects (at least 23-quarter credits or 16-semester credits); or
Successful completion of the technical college Human Services Eligibility Worker certificate program will substitute for one year of the required clerical experience working with the public; or
Minimum Experience Required
Three years of clerical experience or experience working with the public or some combination of the two, totaling three years; or
Two years of clerical experience in a Social Service/Human Services agency.
Shift
First (Day)
Number of Openings
0
Compensation
$23.57
Postal Code
56308
Job Type
Full Time
Place of Work
On-site
Requisition ID
10607:7/31/2026
Job Benefits
We also offer no-cost/low-cost health insurance plan options. Douglas County contributes to a Health Savings Account and a (PERA) pension plan. Become vested in as little as 3 years of employment for lifetime benefits upon retirement! Douglas County is also a qualified Employer for the Public Sector Loan Forgiveness Program.
Life Insurance– as a County employee, you will be covered by $40,000 of life insurance at no expense. Supplemental coverage is available for you, your spouse, and your dependents.
The official holidays for this Douglas County position are: *New Year’s Day *Martin Luther King Jr Day *Presidents’ Day *Memorial Day *Juneteenth *Fourth of July *Labor Day *Veterans’ Day *Thanksgiving Day *Day after Thanksgiving (in place of Columbus Day) *Christmas Eve *Christmas Day *Personal Holiday.
Sick Leave/Earned Safe and Sick Time: An employee shall be credited with 1 day of sick leave for each month of service, accumulative to 90 days. The first 48 hours (or up to 80 hours if any eligible time was carried over) will be counted as ESST.
Vacations:
Employees will accrue vacation according to the following schedule:
0-4 years; 10 working days
5–9 years; 15 working days
10–14 years; 20 working days
15–19 years; 25 working days
Over 20 years; 30 working days
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