Store Support
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At a glance
Job overview
Home Depot is hiring a Store Support. Associates in Store Support positions at Home Depot handle various non-sales functions, including customer order fulfillment, lot assistance, and administrative services. They ensure high customer satisfaction by directing customers, answering product order status questions, and managing cash or program compliance. These roles require cooperative teamwork, attention to detail, and time management skills.
Key focus areas include Provide order fulfillment and lot assistance, Assist customers with product inquiries and order status, and Handle cash management and program compliance.
Important skills include Answering Customer Questions, Cash Management, Program Compliance, Customer Satisfaction, Work Cooperatively, and Work Productively With Little/Some Supervision. Preferred (not required): Customer Order Fulfillment, Administrative Services, Direct Customer Interaction, and Direct Vendor Interaction.
Skills & qualifications
Skills
Full job description
Job Description
Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $20.50 - $22.50
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