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Guest Relations Coordinator

Marriott Vacations Worldwide

Jupiter, FLFull-time$34.18/hrPosted 1mo agoVerified open 5 days ago
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At a glance

Compensation
$34.18/hr
Location
Jupiter, FL
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Safety Training And Certifications

Job overview

Marriott Vacations Worldwide is hiring a Guest Relations Coordinator. The Guest Relations Coordinator supplies guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. This role involves contacting appropriate departments to resolve guest issues, following up to ensure satisfaction, and communicating VIP arrivals to designated personnel. The coordinator also responds to special requests from guests with unique needs.

Key focus areas include Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities, Contact appropriate individual or department as necessary to resolve guest call, request, or problem, and Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Successful candidates bring Safety Training And Certifications and Ability To Work Flexible Schedule. Important skills include Customer Service, Professional Language, Communication, Telephone Etiquette, Positive Working Relationships, and Collaboration.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceProfessional LanguageCommunicationTelephone EtiquettePositive Working RelationshipsCollaborationActive ListeningQAAttention to Detail

Qualifications

Safety Training and CertificationsAbility to Work Flexible Schedule

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Tuition Assistance

Full job description

Hourly Rate: $34.18

Hourly Wage: $34.18

JOB SUMMARY

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

  • Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

  • Site Specific Perks

  • Free daily associate meal

  • Monthly & quarterly team celebrations and awards

  • Company branded attire for outdoor associates

  • Discounts to onsite food outlets and spa

  • Discounted bus pass

  • Community service opportunities

CORE WORK ACTIVITIES

  • Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

  • Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates.

  • Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period or for an entire work shift.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

  • Attention to customer service with a professional and pleasant personality.

  • Available to work a flexible schedule including evenings, weekends, and holidays.

  • Perform other reasonable job duties as requested by Supervisors.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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