Director of Operations, Residential and Rehabilitation Services

Sellersville, PA - 807 Lawn Avenue

Full time

R144144

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Hours: Full-Time

The Director of Operations, Residential and Rehabilitation Services provides administrative, financial, and programmatic oversight to rehabilitation services which include the extended care residential programs and other psychiatric rehabilitation programs.

JOB DUTIES AND RESPONSIBILITIES:

• Assures the day-to-day operations of the Behavioral Health Rehabilitation Services line are managed in compliance with applicable policies, regulations and generally accepted best practice/evidenced based practice and achieve desired outcomes.

• Assures that rehabilitation services programs achieve full licensure or accreditation status, as well as receives satisfactory performance reviews on external audits by oversight bodies.

• Proactively manages risk to consumers of service, employees, and the environment of care through direct consultation, the establishment and adherence to standardized policies and procedures, and hiring qualified staff and monitoring their performance.

• Works collaboratively with other clinical service line managers and medical staff to identify opportunities for internal collaboration and care coordination in line with St. Luke’s strategic initiatives or in response to regional or state health care trends.

• Participates actively in service area and regional planning meetings focused on the development of community resource and support options for participants with serious mental illnesses and co-occurring substance use disorders. Maintains and improves quality and efficiency of the Behavioral Health Rehabilitation Services line.

PHYSICAL AND SENSORY REQUIREMENTS:

Standing and walking six hours per day, up to two hours sitting at a time. Frequently uses fingers for typing, data entry, etc. Frequently uses hands. Occasionally uses upper extremities to lift up to 20 pounds; sometimes heavier. Very often stoops, bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.

EDUCATION:

• Master's degree in a related field required

TRAINING AND EXPERIENCE:

• Minimum 5 years of progressively responsible administrative and clinical management experience in the field of mental health.

• Knowledge of psychosocial rehabilitation approach.

• Knowledge of serious mental illnesses and co-occurring substance use disorders.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here. (http://www.slhn.org/About)