Customer Service Representative
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At a glance
Job overview
Firstsource is hiring a Customer Service Representative. Firstsource is seeking a Customer Service Representative for remote work, handling outbound calls, documenting transactions, adhering to scheduled shifts, ensuring regulatory compliance, and protecting PHI. Candidates must have a high school diploma or GED, 1 year call‑center experience, and six months healthcare claims experience. Bilingual candidates may earn higher pay.
Key focus areas include Conduct outbound calls and campaigns as directed., Document all customer transactions thoroughly in the host system., and Adhere to scheduled shifts to ensure optimal phone coverage..
Important skills include Outbound Calls, Customer Transaction Documentation, Regulatory Compliance, PHI Security, Safety Guidelines Adherence, and Basic Mathematical Skills. Preferred (not required): Bilingual.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
1 - 6 years
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
CUSTOMER SERVICE REPRESENTATIVE OKLAHOMA And FLORIDA RESIDENTS ONLY
Work Location: Remote-
Job Type: Full-time
Pay:Starting Rate $14.00 per hour
Bilingual: $15.50 per hour
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery m odel offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distraction
Ability to multitask
Specific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
23184
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