Pharmacy Services Coordinator (VIVOHealth)
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At a glance
Job overview
Northwell Health is hiring a Pharmacy Services Coordinator (VIVOHealth). The Pharmacy Services Coordinator collaborates with inter‑professional teams, payers, patients, and families to ensure timely medication access, handling benefits investigations, financial assistance, and prior authorizations while delivering exceptional customer service.
Key focus areas include Collaborate with inter‑professional team to enhance communication and improve patient satisfaction, Serve as front line subject matter expert on outpatient pharmacy services and prescription insurance benefits, and Coordinate with stakeholders to ensure timely access to medications.
Important skills include Communication, Customer Service, Pharmacy Benefits Investigation, Financial Assistance Coordination, Prior Authorization Facilitation, and Outpatient Pharmacy Services.
Skills & qualifications
Skills
Qualifications
Full job description
Req Number 192159
Job Description
Collaborates with members of inter-professional team, payers, patients, and families to promote timely access to medications. Provides pharmacy benefits investigation, coordination of financial assistance and facilitation of prior authorizations, as required.
Job Responsibility
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Collaborates with inter-professional team to enhance communication, coordinate care, and improve patient satisfaction.
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Serves as front line subject matter expert on outpatient pharmacy services, prescription insurance benefits, and financial assistance.
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Coordinates with stakeholders to ensure timely access to medications.
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Partners with patients to determine most appropriate sources for their medication needs and refers patients to appropriate programs and resources.
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Reviews prescriptions with outpatient pharmacies to confirm which medications need to be dispensed and provides necessary timeline for dispensing.
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Resolves insurance related issues and coordinates prior authorization requirements.
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Identifies financial assistance (e.g., manufacturers' assistance, copay assistance, vouchers) programs to reduce out of pocket expenses for patients.
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Exhibits exceptional customer service during interactions with patients, caregivers, and other health care professionals.
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Provides routine feedback with respect to program impact and areas for improvement to site and organizational leadership.
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Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
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High School Diploma or equivalent required.
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1-3 years of relevant experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $47476.00-$75012.00/year
It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
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