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Associate Customer Service Rep I

ICONMA, LLC

Lafayette, INJobNo compensation foundPosted 2mo ago

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At a glance

Compensation
No compensation found
Location
Lafayette, IN
Work Authorization
Not specified

Job overview

ICONMA, LLC is hiring an Associate Customer Service Rep I. The Associate Customer Service Rep I responds to customer inquiries via telephone or email, providing problem resolution in accordance with the organization's service standards. This entry-level role performs duties similar to experienced representatives but with more direct supervision. The representative will handle basic and routine telephone calls as they gain experience with company products and services, and solve simple customer problems.

Key focus areas include Respond to customer inquiries via telephone or email, Provide problem resolution in accordance with service standards, and Perform duties similar to experienced level with direct supervision.

Successful candidates bring 0-3 Years Experience and 2-4 Years Venipuncture Experience. Preferred (not required): Problem Resolution and Customer Service.

Skills & qualifications

RequiredNice to have

Skills

Problem ResolutionCustomer Service

Qualifications

0-3 Years Experience2-4 Years Venipuncture Experience in Lab or Hospital Setting

Benefits

Medical Insurance

Full job description

Our Client, a Coatings and Paints company, is looking for an Associate Customer Service Rep I for their Lafayette, IN location. Responsibilities:

  • Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

  • The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight.

  • The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.

  • Solve simple customer problems and analyze customer service needs for communication to service and technical departments.

  • Frequently reports to the Customer Service Manager.

Requirements:

  • Level i: 0-3 years.

  • Minimum of 2-4 years work experience performing venipunctures in a fast-paced lab or hospital setting.

Why Should You Apply?

  • Health Benefits

  • Referral Program

  • Excellent growth and advancement opportunities

You've read the whole posting — now see how you match it.