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Head Usher

Part-time

ASM Global (venues)

Toledo, OHPart-timeNo compensation foundPosted 1mo agoVerified open 5 days ago
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At a glance

Compensation
No compensation found
Location
Toledo, OH
Schedule
Part-time
Work Authorization
Not specified

Job overview

ASM Global (venues) is hiring a Head Usher. The Head Usher greets guests, provides event information, supervises ushers and ticket takers, ensures policy compliance, scans tickets, assists guests with disabilities, addresses questions and complaints, identifies emergencies, and maintains a professional, friendly demeanor while adhering to dress code and assigned duties.

Key focus areas include Greet guests and provide event information, Supervise ushers and ticket takers and ensure policy compliance, and Scan tickets, answer questions, and assist guests with seating.

Important skills include Customer Service, Positive Attitude, Collaboration, Take Direction Well, and Work Well With Others. Preferred (not required): Remain Calm.

Skills & qualifications

RequiredNice to have

Skills

Customer ServicePositive AttitudeCollaborationTake Direction WellWork Well With OthersRemain Calm

Qualifications

Reliable AttendanceFlexible ScheduleAbility to Work in Loud, Fast-Paced Environment

Full job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Enthusiastically greet guests and provide event information.

  • Maintain sufficient supervision over the Ushers and Ticket takers performing their assigned responsibilities.

  • Assure that Ushers and Ticket Takers are following the policies and practices of the venues.

  • Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.

  • Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.

  • Proactively approach guests that may have questions, difficulty, or a complaint.

  • Creatively resolve complaints and/or problems.

  • Identify and respond to emergencies.

  • Remain calm and direct guests to the designated area of safety in the event of an emergency.

  • Adhere to the dress code and present yourself in a profession, friendly, and approachable manner.

  • All other duties and responsibilities as assigned.

SKILLS AND ABILITIES

  • Must have great customer service skills, a positive attitude, and a willingness to learn and work in a team atmosphere.

  • Ability to take direction well and work well with others.

  • Must be able to be on time for your shift and maintain reliable attendance.

  • Must be able to work a flexible schedule that can include days, nights, weekends, and holidays.

  • Work hours are event based and non-guaranteed. WORKING CONDITIONS

  • Tasks are performed with moderate supervision.

  • Walking & standing occurs 95% of the time (6-8 hours per shift).

  • Employees may be assigned to work positions located outside.

  • Employees may be scheduled to work until 12:00am or later.

  • Ability to work in a loud, fast-paced environment.

  • Employee should use precautions & follow safety guidelines.

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