Dietary Worker - Methodist Southlake Medical Center - FNS
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At a glance
Job overview
ARAMARK is hiring a Dietary Worker - Methodist Southlake Medical Center - FNS. The Dietary Worker provides patient support via phone and software systems, serving as a liaison to other departments regarding patient meal services. This role requires weekend availability and involves functioning comfortably in a fast-paced, performance-based call center environment. The worker maintains a friendly, efficient, and positive customer service demeanor.
Key focus areas include Function comfortably in a fast-paced, performance-based call center environment, Maintain friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers, and Adapt to customer needs.
Successful candidates bring Weekend Availability and Experience In Food Service. Important skills include Customer Service, Call Center Environment, Friendly Demeanor, Adaptability To Customer Needs, Answering Phones, and Taking Menu Orders.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. This position will require weekends availability.
Job Responsibilities
? Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
? Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
? Adaptable to customer needs.
? Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
? Uses software to record patient orders
? Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
? Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
? Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
? Maintains compliance with ARAMARK?s standards of operation. Adheres to ARAMARK?s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
? Previous customer service and/or call center experience preferred
? Experience in food service, as a dietary clerk, or in a related field preferred
? Needs to communicate fluently in the English language, bilingual or multilingual a plus.
? Ability to stay calm under pressure.
? Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift. Typical typing of 35 ? 45 wpm.
? Must be flexible and adaptable to change.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
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