Desktop Administrator II

Job Description

• Provide IT support to internal users, ensuring service excellence

• Manage and maintain desktops, laptops, printers, thin clients, and related hardware

• Track and maintain device and software inventory throughout lifecycle

• Executes system updates, changes, and decommissions following change management protocols

• Troubleshoot and resolve end-user technical issues, escalating when necessary

• Contribute to process improvements using data, metrics, and Lean methodologies

• Participate in root cause investigations and implement corrective actions

• Ensure compliance with cybersecurity practices and report any vulnerabilities or incidents

• Communicate status updates and document all work thoroughly

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s Degree OR equivalent combination of education and experience

• 2+ years of related IT support / desktop administration experience

• Experience supporting laptops, desktops, printers, and end-user computing devices

• Knowledge of device lifecycle management and inventory tracking

• Familiarity with change management processes (updates, modifications, deployments)

• Strong troubleshooting and problem-solving skills (intermediate level)

• Ability to follow IT policies, standards, and security procedures

• Solid verbal and written communication skills

• Ability to document technical procedures, issues, and resolutions • Experience contributing to process improvement using Lean concepts or metrics

• Exposure to root cause analysis and corrective action processes

• Experience in cybersecurity best practices and vulnerability identification

• Experience working in structured enterprise IT environments with global standards

• Ability to present to small groups or stakeholders