Customer Service Representative
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At a glance
Job overview
McKesson Corporation is hiring a Customer Service Representative. McKesson seeks a Customer Care Representative to provide frontline support for its 3PL business, handling inbound calls, order management, case resolution, and collaboration with internal partners while working primarily from home with occasional office visits.
Key focus areas include Manage client orders including manual entry and verification, Answer inbound calls and inquiries, triaging to client partners, and Manage customer cases in Salesforce for timely completion.
Important skills include Strong Written Communication, Basic Math, Self Motivated, Multi Tasking, Process Improvement, and Windows Environment. Preferred (not required): Salesforce and SAP.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
1 - 20 years
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Position is primarily remote/work from home but will require occasional attendance at the local McKesson office.
Job Summary:
The Customer Care Representative serves as a frontline customer experience professional supporting McKesson's 3PL business. This role is responsible for providing exceptional service through inbound customer interactions, order management, account support, and issue resolution. The representative partners with customers to ensure a seamless experience by entering and tracking orders, coordinating returns, resolving inquiries, and managing Salesforce cases within defined service level agreements (SLAs).
Key Responsibilities:
Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements.
Answers inbound calls and inquiries from the client's customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes.
Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner.
Investigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocks
Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction
Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected and research/resolves issues to avoid service disruption
Provides reporting as needed to support the client and operation
Attends client meetings as needed to represent the Customer Care function.
Processes return orders according to the client return policy
Coordinates the creation of new client customers through the master data process.
Minimum Job Qualifications:
Typically requires 1+ years of relatedcustomer service experience.
Required Skills:
Strong written communication skills
Basic math skills
Self-motivated on all initiatives
Computer literacy in a Windows environment
Multi-tasking/pivoting from one client to another
Works with sense of urgency
Proficient in Microsoft Excel and Outlook
Process Improvement focused
Preferred Skills:
Proficient in Sales Force
Proficient in SAP
Work Environment:
Environment (work at home/hybrid) - Office Environment
Physical Requirements (being able to work sitting for 8+ hours a day)
Schedule:
Monday-Friday
9:30 AM - 6:00 PM EST
Compensation:
Starting pay: $17.00 - $18.00 per hour, based on skills, qualifications, and relevant experience
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.
Our Base Pay Range for this position
$15.24 - $25.40
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to r ace, color, r eligion, s ex, s exual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
JR0151865
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