Sr. Manager, Commission Program (ICM)

Job Description

Insight Global is looking to hire on a Sr Manager of Commission Programs (ICM) for a large customer in the Fort Mill, SC area. This role will require someone to be onsite for the training and then will move to a hybrid position with at least 4 days in the office.

Key Responsibilities:

ICM System Ownership & Implementation Leadership

• Serve as the functional owner of the ICM platform (e.g., Oracle, Varicent, Xactly), responsible for overall system strategy, configuration, performance and compliance

• Lead end-to-end ICM system implementation, enhancements, and upgrades, including requirements definition, design, testing, and deployment

• Partner with IT and vendors to manage integrations, data architecture, and system roadmap

• Ensure system scalability, automation, and long-term sustainability

Commission Program Strategy & Execution

• Oversee end-to-end commission operations, ensuring accurate, timely calculation and payout of incentives

• Translate complex compensation plan designs into system logic and operational processes

• Drive continuous improvement in commission processes, controls, and reporting

• Identify risks and proactively address gaps in execution or design

Leadership & Team Management

• Lead and develop a team of 2–3 professionals, including technical (ICM/system-focused) and business/project-oriented resources

• Set priorities, manage workload, and ensure high-quality deliverables across system and operational activities

• Provide coaching and development to build both technical and business acumen within the team

• Foster a culture of accountability, collaboration, and continuous improvement

Cross-Functional Partnership & Business Engagement

• Act as a strategic partner to Sales, Finance, and HR leadership on commission matters

• Gather and translate business requirements into scalable system and process solutions

• Drive alignment across stakeholders on plan design, system capabilities, and operational timelines

• Communicate program changes, system updates, and impacts clearly to leadership and end users

Strategic Planning & Insights

• Provide data-driven insights on commission performance, trends, and plan effectiveness

• Partner with leadership to refine compensation strategies that drive desired behaviors and outcomes

• Support annual plan design cycles, modeling, and mid-year adjustments

• Recommend enhancements that improve ROI, transparency, and seller engagement

Governance, Controls & Compliance

• Establish and maintain strong governance, audit controls, and documentation for commission processes and system configurations

• Ensure compliance with financial policies, internal audit standards, and regulatory requirements

• Support audit activities and ensure readiness through proper documentation and controls

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s degree in Finance, Business, Analytics, or related field

• 7–12+ years of experience in incentive compensation, sales operations, or commission program management

• Hands-on experience with ICM platforms

• Oracle experience

• Proven experience leading system implementations or major enhancements

• Demonstrated people leadership experience managing technical and business resources

• Strong analytical, problem-solving, and organizational skills

• Excellent stakeholder management and communication skills - Experience with large-scale ICM transformation or platform migration (e.g., Varicent to Oracle)

• Experience with other ICM software's (Varicent, Xactly, or similar)

• Knowledge of sales compensation design and modeling

• Advanced analytics capabilities (Excel, SQL, BI tools)

• Experience in complex or high-growth environments