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Guest Services Leader

Pilot Company (Pilot Flying J)

Amarillo, TXFull-time$14.16–20.58/hrPosted 2w agoVerified open 5 days ago
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At a glance

Compensation
$14.16–20.58/hr
Location
Amarillo, TX
Schedule
Full-time
Work Authorization
Not specified

Job overview

Pilot Company (Pilot Flying J) is hiring a Guest Services Leader. The Guest Services Leader supervises employees and oversees general store operations, ensuring excellent customer service and maintaining facilities. The role requires self‑motivation, knowledge of store operations, and adherence to PFJ’s commitment to quality and customer service. The candidate must be proficient with a calculator, computer, and other equipment, and be able to work a flexible schedule of nights, days, weekends, and holidays.

Key focus areas include Supervise employees and oversee general store operations., Deliver excellent customer service to address customer needs., and Assist managers with tasks to maintain facilities and ensure smooth operations..

Important skills include Customer Service, Self Motivation, Collaboration, Calculator Proficiency, Computer Proficiency, and Equipment Operation.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceSelf MotivationCollaborationCalculator ProficiencyComputer ProficiencyEquipment Operation

Qualifications

Previous Retail Operations ExperienceBackground CheckFlexible Schedule Availability

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Tuition Assistance
401(k) Match

Full job description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates Starting between: $14.16 - $20.58 / hour

  • Previous experience or working knowledge of retail operations

  • Incredible customer service skills & the ability to help maintain a customer focused culture

  • Must be proficient with a calculator, computer, and other equipment

  • Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives

  • Must be able to work a flexible schedule of nights, days, weekends, and holidays

  • Background check is required

  • Fuel Discount

  • Nation-wide Medical Plan/Dental/Vision

  • 401(k)

  • Flexible Spending Accounts

  • Adoption Assistance

  • Tuition Reimbursement

  • Flexible Schedule

  • Weekly Pay

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