Hand & Stone Sales Manager
Hand & Stone Massage and Facial Spa
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At a glance
Job overview
Hand & Stone Massage and Facial Spa is hiring a Hand & Stone Sales Manager. Hand & Stone is hiring a Sales Coach to lead front‑of‑house sales culture at its Palm Harbor spa, training and motivating staff to sell monthly wellness memberships and gift cards while delivering a guest‑centric experience and driving revenue growth.
Key focus areas include Design and deliver engaging sales training programs focused on monthly membership conversion and gift card promotion, Coach front desk associates on consultative selling techniques, objection handling, and upselling wellness services, and Set and monitor individual and team sales targets for membership enrollments, renewals, and gift card revenue.
Important skills include Sales Training, Sales Coaching, Consultative Selling Techniques, Objection Handling, Upselling, and Sales Script Development.
Skills & qualifications
Skills
Benefits
Full job description
Benefits:
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Free uniforms
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Health insurance
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Opportunity for advancement
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Paid time off
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Training & development
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Vision insurance
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401(k)
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401(k) matching
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Bonus based on performance
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Competitive salary
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Dental insurance
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Employee discounts
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Flexible schedule
Job Description: We are hiring a sales manager / sales coach at our Palm Harbor, FL Hand and Stone Massage and Facial! We are growing rapidly and are a part of an already successful franchise system with 600 locations across the US and Canada!
As our Sales Coach, you will be the heartbeat of our front-of-house sales culture. You will train, motivate, and develop our front desk and service team to confidently sell monthly wellness memberships and gift cards, delivering a seamless and guest-centric experience from the first hello to the final checkout. Your goal is to help our clients understand the value of ongoing self-care while driving consistent revenue growth for the spa.
Key Responsibilities:
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Design and deliver engaging sales training programs focused on monthly membership conversion and gift card promotion.
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Coach front desk associates on consultative selling techniques, objection handling, and upselling wellness services.
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Set and monitor individual and team sales targets for membership enrollments, renewals, and gift card revenue.
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Conduct weekly 1-on-1 coaching sessions and group huddles to review performance and celebrate wins.
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Develop sales scripts, role-play scenarios, and onboarding materials tailored to our spa environment.
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Partner with the Spa Manager, District Manager and Owner to analyze sales data, identify gaps, and implement action plans.
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Lead by example on the floor — engaging with guests to demonstrate best-in-class sales behaviors.
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Monitor membership retention metrics and collaborate with the team on re-engagement strategies for lapsed members.
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Track and report on key performance indicators (KPIs) including close rate, membership growth, and gift card sales.
What’s in it for you?
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Complimentary quarterly massage or facial services for personal wellness
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Employee discounts on all spa services and retail products
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Member priced gift cards for personal gifting
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Health insurance options (medical, dental, vision) — details provided upon hire
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Paid time off (PTO): 5 days after Year 1, increasing annually*
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Ongoing professional development and sales coaching training opportunities
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A supportive, wellness-focused team culture that celebrates your success
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Room for growth and opportunities
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15% off regularly priced merchandise at the Carrollwood, Brandon, Lakeland, South Tampa, and Wesley Chapel Plato’s Closet locations.
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Competitive compensation
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Uncapped commission opportunities and great monthly bonuses
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401K* (* = after 1 year of employment)
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