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Medical Front Office - Patient Service Specialist

Select Medical

Columbia, MOFull-time$18–19.5/hrSeen 4w ago

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At a glance

Compensation
$18–19.5/hr
Location
Columbia, MO
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Select Medical is hiring a Medical Front Office - Patient Service Specialist. The Patient Service Specialist greets and registers patients, manages appointments, handles insurance authorizations, and collects co‑pays while providing exceptional front‑desk service in a busy outpatient physical therapy center, ensuring smooth workflow and patient satisfaction.

Key focus areas include Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out, Schedule patient appointments in person and via phone, and Communicate regularly with attorney offices, insurance companies, translation companies, market operational leaders, and business development team.

Preferred (not required): Detail Oriented, Adaptable To Change, Organizational Skills, and Communication.

Skills & qualifications

RequiredNice to have

Skills

Detail OrientedAdaptable to ChangeOrganizational SkillsCommunicationPatient SchedulingInsurance AuthorizationCo-Pay Collection

Qualifications

High School Diploma or GED1 Year Front Desk Experience1 Year Medical Office ExperienceHealthcare Experience

Benefits

Paid Time Off
Medical Insurance
Vision Insurance
Dental Insurance

Full job description

Overview

Position: Patient Service Specialist

Location: 105 N. Keene Street, Suite 101, Columbia, MO 65201

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday (4 days 7am to 5pm; 1 day 7am to 11am)

Compensation: $18.00 - $19.50/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

The ideal candidate is highly detail-oriented, adaptable to change, and able to adjust effectively within a dynamic workflow. They demonstrate strong organizational skills, maintain consistent follow-up, and possess excellent professional verbal and written communication abilities.

Why Join Us: (benefits for full-time at 32+ hours/week)

  • Start Strong : Our mentorship and orientation programs ensure a successful transition

  • Recharge & Refresh: Generous PTO to maintain a healthy work-life balance

  • Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings

  • Invest in Your Future: Company-matching401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

  • Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

  • Schedule patient appointments in person and via phone

  • Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team

  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

  • High School Diploma or GED

Preferred:

  • 1 Year of Front Desk Experience

  • 1 Year of Medical Office Experience

  • Healthcare experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans

Location : Location US-MO-Columbia

Job ID 379417

Position Type Full Time

Experience (Years) 1

Category Administrative - Administrative Services

Company Select Physical Therapy

Min USD $18.00/Hr.

Max USD $19.50/Hr.

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