Agent Operations Intern
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At a glance
Job overview
Study Group is hiring an Agent Operations Intern. The Agent Operations Intern will support the Team Lead and wider team in day‑to‑day operations of the Agent/Channel Management unit, gaining hands‑on experience in onboarding, reactivation, channel programs, compliance and process optimisation within a global education business.
Key focus areas include Support the Team Lead and team in day‑to‑day operations within the Agent/Channel Management unit, Assist with processes for new agent onboarding and agent reactivation under guidance from the team, and Help support execution of channel programs including the Partner Program and Agent Registration.
Important skills include Organisational Skills, Attention To Detail, Analytical Mindset, Data-Driven Decision Making, and English Communication Skills. Preferred (not required): Salesforce.com.
Skills & qualifications
Skills
Qualifications
Full job description
Contract type: Full-time, Fixed- Term.
Location: Singapore.
JOB OVERVIEW:
The Agent Operations Intern will support the Team Lead and wider team in the day-to-day operations of the Agent/Channel Management business unit. This is a great opportunity to gain hands-on experience in agent onboarding, reactivation, and channel programs, while learning about compliance and process optimisation in a global education business.
ABOUT THE ROLE
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Support the Team Lead and team in day-to-day operations within the Agent/Channel Management unit.
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Assist with processes for new agent onboarding and agent reactivation, under guidance from the team.
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Help support the execution of channel programs, including the Partner Program and Agent Registration.
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Help ensure compliance with internal and external policies, and flag opportunities for process improvements.
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Collaborate with cross-functional teams, building exposure to different parts of the business
Geographical Scope: This role can be based in Singapore, Malaysia or Noida, India.
ABOUT YOU
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Currently pursuing or recently completed a degree, ideally in Business, Marketing, Communications or a related field.
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Strong organisational skills and attention to detail
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A keen, analytical mindset and interest in data-driven decision making
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Excellent English communication skills
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Interest in B2B sales, channel operations, or business operations more broadly
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Familiarity with Salesforce.com or other CRM tools is a plus, but not essential
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. (https://assets-us-01.kc-usercontent.com/95d47d95-36b6-00af-a24c-b886ecdfc4a2/754b8731-45a7-4007-90fc-06f8c1c37890/Candidates\_Privacy\_Notice.pdf)
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
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