Front Desk Administrator - Vancouver, WA
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At a glance
Job overview
Mindful Support Services is hiring a Front Desk Administrator - Vancouver, WA. Mindful Support Services seeks a Front Desk Administrator to provide excellent customer service, manage the front desk, schedule appointments, verify insurance benefits, and support mental health providers with administrative tasks in a fast‑paced, supportive environment at their Vancouver, WA office.
Key focus areas include Provide excellent customer service over the phone, in person, and via email, Create a warm and welcoming atmosphere for clients, and Manage the front desk by helping clients prepare for their visits.
Important skills include Customer Service, Learning Agility, Administrative Support, Phone Etiquette, In-Person Communication, and Email Communication.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Type: full time position and 100% in-office at our Vancouver, WA location. The schedule is Mon-Fri 7am-8pm, rotating Sat & Sun 8am-4pm.
Salary: $19.50 per hour
Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.
About the Company
Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have partnered with over 2,300 providers throughout our 20+ locations, and we are continuing to grow!
About the role
This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities.
Primary responsibilities
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Providing excellent customer service over the phone, in person, and via email
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Creating a warm and welcoming atmosphere for clients
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Managing the front desk by helping clients prepare for their visits
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Scheduling client appointments
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Supporting mental health providers with administrative requests
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Client insurance benefits verification
Requirements
What you’ll need to be successful
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Strong work ethic and ownership of your role
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Ability to multi-task and prioritize
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Willingness to step into uncomfortable situations with clients, providers and coworkers
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Motivation to receive feedback and continually grow
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Schedule flexibility- we are open Monday-Friday 7:00am-8:00pm and weekends 8am-4pm
Benefits
We provide our full-time employees with:
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75% coverage of health, dental, and vision insurance
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Free virtual health plan
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15 PTO days accrued annually
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6 paid holidays per year
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401(k) with employer matching
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Life Insurance
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Professional development training and opportunities for advancement
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Job Type: full time position and 100% in-office at our Vancouver, WA location. The schedule is Mon-Fri 7am-8pm, rotating Sat & Sun 8am-4pm.
Salary: $19.50 per hour
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