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Desktop Support Technician

Insight Global

Shenandoah, TXJobNo compensation foundTracked 1mo agoSeen in employer's feed 5 days ago
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At a glance

Compensation
No compensation found
Location
Shenandoah, TX
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Associate's degree

Job overview

Insight Global is hiring a Desktop Support Technician. The Desktop Support Technician automates OS and application installations, coordinates IS needs with vendors, and provides solutions for end-user hardware, software, and connectivity issues. This role also reports equipment deployments, coordinates repairs, and maintains accurate information within tracking systems. The technician ensures all information systems meet corporate standards and end-user requirements.

Key focus areas include Utilize software tools to automate OS images and application software installation, Coordinate walk-throughs with vendors for cabling and IS related needs, and Provide solutions to end user hardware, software and connectivity issues.

Successful candidates bring Associates Degree Or Two Years IT Experience and Large Corporation Or Health System Experience. Important skills include Windows 10, Windows 11, VDI, Network Printing, Standard Software Installs, and Hardware Repairs.

Skills & qualifications

RequiredNice to have

Skills

Windows 10Windows 11VDINetwork PrintingStandard Software InstallsHardware RepairsServiceNow

Qualifications

Associate's Degree or Two Years of Information Technology Field ExperienceExperience Working for a Large Corporation or Health System

Full job description

Job Description

  • Utilizes software tools to automate the installation of OS images and application software.

  • Coordinates walk-throughs with vendors to determine cabling and other IS related needs.

  • Knowledgeable of all facilities for on-call purposes.

  • Provides solutions to end user hardware, software and connectivity issues by using

troubleshooting and technical skills.

  • Reports deployment of spare equipment to Senior or Lead Desktop Solutions Specialist and

coordinates the repair of broken equipment when placed out of service.

  • Maintains accurate information/data regarding end user issues within the tracking system

and updates asset information/data when equipment is moved, added or changed.

  • Ensures that all information systems products and services meet minimum corporate

standards and end user requirements.

  • Ensures safe care to patients, staff and visitors; adheres to all hospital policies,

procedures, and standards within budgetary specifications including time management,

supply management, productivity and quality of service.

  • Promotes individual professional growth and development by meeting requirements for

mandatory/continuing education, skills competency, supports department-based goals which

contribute to the success of the organization; serves as preceptor, mentor, and resource to

less experienced staff.

  • Other duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

  • Associates Degree or two (2) years of Information Technology field experience

  • Windows 10 and 11, VDI and network printing experience

  • Experience with standard software installs and hardware repairs - Experience working for a large corporation or health system

  • Experience with the Service Now ticketing system

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