Customer Service Representative
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At a glance
Job overview
Insight Global is hiring a Customer Service Representative. The role provides operational, administrative, and customer service support by partnering with cross‑functional teams to ensure timely and accurate execution of customer notifications, product returns, and regulatory activities. Key duties include responding to inquiries, managing shipments and returns, maintaining field action records, generating ERP reports, and organizing data to aid decision‑making.
Key focus areas include Respond to customer inquiries, Manage shipment and return processes, and Maintain Field Action records.
Important skills include MS Office Suite and ERP.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
This person will be responsible for providing operational, administrative, and customer service support by partnering with cross-functional teams to ensure timely and accurate execution of customer notifications, product returns, and regulatory activities. Responsibilities include responding to customer inquiries, managing shipment and return processes, maintaining Field Action records, generating ERP reports, and organizing customer and product data to support decision-making.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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High School diploma or equivalent
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2 years of related customer service, administrative, or operations experience
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ERP or regulated-industry experience preferred. - Proficient with MS Office Suite
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Experience pulling reports from ERP systems and preparing material for others to review
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