Switchboard Operator
Part-timeMost applications go out cold — see where you stand first. No sign-up to start.
Don't just apply. Show up ready.
Olive works from this exact posting — no sign-up to start.
At a glance
Job overview
Live Nation is hiring a Switchboard Operator. Live Nation Entertainment seeks a passionate, motivated Guest Service team member to deliver exemplary customer service, answer inquiries via phone, email, or in‑person, resolve complaints, and support venue sustainability initiatives.
Key focus areas include Deliver exemplary customer service to maintain loyalty, Answer inbound calls, emails, or in‑person inquiries and resolve concerns, and Adapt to customer needs and take appropriate action.
Important skills include Strategic Thinking, Creative Problem-Solving, Communication, Interpersonal Communication, Judgment, and Tact.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary:
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative,
forward thinking and committed. At Live Nation Entertainment, our people embrace these
qualities, so if this sounds like you then please read on!
THE JOB
US Concerts is seeking a Guest Service team member. The Guest Service member will interact
with customers to provide information in response to inquiries about products and services and
to handle and resolve complaints.
AVAILABILITY
- Weekdays from 11-6
- Some later shifts depending on show schedule
- Certain weekends
WHAT THIS ROLE WILL DO
- Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls, emails,
or in person inquiries to resolve our customer concerns and questions
- Adapt to customer needs ensuring that they are understood, and appropriate action is
taken to meet and exceed their expectations.
- Refer unresolved customer grievances to designated departments for further
investigation
-
Confer with customers by telephone, email, or in person to provide information
-
Keep records of customer interactions or transaction, recording details of inquiries,
complaints, or comments, as well as action taken.
- Show CARE by participating in the venue's sustainability program which could include
implementing programs that conserve resources/prevent waste such as sorting waste
and collecting recycling and educating our fans about our efforts.
- Partner with fellow crew members at the end of show to close the venue- this may
include collecting recyclables from the lawn and/or reserved section, picking up and
properly storing event equipment such as lawn chairs, barricade, Etc.
- Other tasks as assigned by the Guest Services Manager
WHAT THIS PERSON WILL BRING
-
High School Diploma or equivalent
-
At least 2 years in Customer Service and communications
-
Strong strategic thinking and creative problem-solving skills
-
Excellent verbal, written and interpersonal communication skills
-
Acute sense of judgment, tact and diplomacy
-
A strong sense of teamwork and ability to execute programs
-
Excellent verbal and written communication skills
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
You've read the whole posting — now see how you match it.