Technical Customer Support – Banking, Moldova, (Cedacri International)
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At a glance
Requirements
Credentials this posting asks for.
Job overview
ion design is hiring a Technical Customer Support – Banking, Moldova, (Cedacri International). Cedacri International, part of ION Group, seeks a Technical Customer Support professional to provide software and consultancy services to financial institutions. This role involves customer support activities, troubleshooting, and ensuring customer satisfaction. The company is a global leader with over 13,000 employees and 4,800+ customers worldwide.
Key focus areas include Perform customer support activities according to the areas within the scope of the service, Manage customer interactions and troubleshoot/solve problems, and Check and map customer satisfaction.
Successful candidates bring Last Year Student In Economics And Finance and Fluent Italian. Important skills include Customer Service, Phone Skills, Writing Skills, Functional Technical Skills, Help Desk, and Customer Management. Preferred (not required): English.
Skills & qualifications
Skills
Qualifications
Full job description
About us:
Cedacri International is part of ION Group, a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work. We do that by providing workflow and process automation software, as well as providing real-time data and business intelligence to help people make better decisions.
We are 13,000+ employees, 60+ global offices, and over 4,800+ customers worldwide.
Your role: Your duties and responsibilities
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Customer Service: customer support activities according to the areas within the scope of the service, specific phone/writing skills and functional technical skills.
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Help Desk: Customer service activities focused on customer management and troubleshooting/problem solving.
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Customer Satisfaction: checking and mapping of customer satisfaction.
Other duties
We might ask you to perform other tasks and duties as your role expands.
Your skills, experience, and qualifications required
- Students in the last year of College, University, Faculty of Economics, Finance or bachelor’s degree in Economics and Finance.
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Written & verbal Italian skills.
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Knowledge of English language is an added advantage.
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Excellent knowledge of the Microsoft Office
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Excellent communication and negotiation skills, aptitude for teamwork and strong customer orientation
What we offer:
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A 3 month long paid training period.
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Working in a young team.
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Italian languages lessons, continuous learning, professional growth opportunities.
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Permanent employment contract with full social package
Location:
Chisinau, Republic of Moldova
By submitting your application, you acknowledge and accept that Cedacri International SRL and its affiliated entities may process your personal data for recruitment, staffing, professional evaluation, and related operational activities in accordance with applicable data protection laws and internal group policies.
Important notes:
According to the Moldavan Law on Social Inclusion of People with Disabilities (no.60 from 30.03.2012) please note that candidates from the disability list will be given priority.
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