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Crew Member

Planet Fitness

North Hollywood, CAFull-timeNo compensation foundPosted 1mo agoChecked 2w ago
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At a glance

Compensation
No compensation found
Location
North Hollywood, CA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Planet Fitness is hiring a Crew Member. The Crew Member at Planet Fitness is responsible for delivering a positive member experience through superior customer service. This role involves handling front desk activities, including greeting members, managing sign-ups, conducting tours, collecting balances, and updating accounts. The Crew Member also addresses member questions and concerns, escalating issues when necessary, and assists in maintaining club cleanliness.

Key focus areas include Greet members, prospective members, and guests, providing exceptional customer service, Handle all front desk-related activities, and Answer phones in a friendly manner and assist callers with a variety of questions.

Successful candidates bring High School Diploma/GED Equivalent, Must Be 18+, and Required Weekend Availability. Important skills include Upbeat And Positive Attitude, Punctuality, Reliability, Exceptional Customer Service Skills, Strong Listener, and Empathize. Preferred (not required): Basic Computer Proficiency.

Skills & qualifications

RequiredNice to have

Skills

Upbeat and Positive AttitudePunctualityReliabilityExceptional Customer Service SkillsStrong ListenerEmpathizeProblem-SolveDiplomacyTypingBasic Computer Proficiency

Qualifications

High School Diploma/GED EquivalentMust Be 18 Years of Age or OlderAvailable on Saturdays and SundaysCustomer Service/Hospitality BackgroundPassion for Fitness and Health

Benefits

Medical Insurance

Full job description

Benefits:

  • Free uniforms

  • Opportunity for advancement

  • Employee discounts

  • Health insurance

  • Training & development

Job Summary The Crew Member will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. Essential Duties and Responsibilities

  • Greet members, prospective members, and guests, providing exceptional customer service.

  • Handle all front desk-related activities, including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Collect balances.

  • Facilitate needed updates to members’ accounts.

  • Respond to member questions and concerns in a timely and professional manner, and escalate to the Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements

  • Customer service/hospitality background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability are a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members’ expectations.

  • Strong listener with the ability to empathize and problem-solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

  • Required to be available on Saturdays and Sundays.

  • Some typing is required.

  • Will occasionally work with toxic chemicals.

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