Patient Access Partner I
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At a glance
Job overview
Trinity Health is hiring a Patient Access Partner I. The Patient Access Rep I serves as the first point of contact for patients, physicians, and the public, handling phone support, appointment coordination, and information requests while delivering exceptional customer service in a high‑volume call environment at Loyola Medicine.
Key focus areas include Screen and route calls, provide information, and schedule, confirm, or cancel appointments, Triage physician calls, take and relay messages, and initiate paging or conference calls, and Support emergency communications by executing notification procedures and documenting calls.
Important skills include Communication, Customer Service, Data Entry Accuracy, Fluency In Polish, and Fluency In Spanish.
Skills & qualifications
Skills
Qualifications
Full job description
Employment Type:
Full time
Shift:
Day Shift
Description:
Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center (https://www.loyolamedicine.org/location/lumc) , Gottlieb Memorial Hospital (https://www.loyolamedicine.org/location/gmh) , and MacNeal Hospital (https://www.loyolamedicine.org/location/macneal-hospital) .
If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Rep I and become Loyola Strong!
The Telecommunications Rep will serve as the first point of contact for patients, physicians, and the public, providing phone support, appointment coordination, and general information. Delivers exceptional customer service while managing high call volumes and ensuring accurate communication.
Key Responsibilities
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Call Handling & Scheduling: Screen and route calls, provide information, and schedule, confirm, or cancel appointments using established protocols, including after-hours support.
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Physician Answering Service: Triage calls for physicians, take and relay messages, and initiate paging or conference calls as needed.
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Emergency Response: Support emergency communications by executing notification procedures and documenting incoming calls.
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Quality & Training: Maintain high-quality service standards, meet performance metrics, and participate in ongoing training and team collaboration.
We offer our Patient Access Rep I:
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Benefits from Day One
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DailyPay! Work today/Get paid today
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Tuition Reimbursement
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Career Development
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Strong Team Culture
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Career Growth Opportunities
What you’ll need for this job:
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High School Diploma or Equivalent
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Minimum 1 year of job related experience
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Strong communication, customer service, and data-entry accuracy skills.
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Required: Demonstrated customer service excellence
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Preferred: Fluency in 2nd language(Polish or Spanish) Preferred: Call Center and/or Healthcare experience
Compensation:
Pay Range: $15.76- $22.11 per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Benefits:
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Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
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