Working Student - Customer Support (m/f/d)
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At a glance
Requirements
Credentials this posting asks for.
Job overview
voize is hiring a Working Student - Customer Support (m/f/d). voize is a Berlin-based scaleup building AI companions for nurses, currently used by over 200,000 users. They are seeking a driven Working Student in Customer Support to manage inbound cases across voice, chat, and email, working closely with Technical Support to resolve issues quickly. The role involves covering evening and weekend shifts.
Key focus areas include Manage inbound voice, chat, and email support during your shift, Own cases end-to-end - triage, follow-up, and clear handover, and Partner with Technical Support on complex issues and escalations.
Successful candidates bring Enrolled Student In Bachelor Or Master Program, Fluent German (C2), and Solid English. Important skills include Clear Communication, Empathetic Communication, Structured Problem-Solver, Everyday Tech, Apps, and Logins. Preferred (not required): Intercom, Zendesk, Support Tooling, and Healthcare Background.
Skills & qualifications
Skills
Qualifications
Full job description
🎤 Why voize? Because we're more than just a job!
voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you.
💡 Your Mission: Own inbound support and drive great resolutions
As a Working Student in Customer Support, you own inbound cases end-to-end across voice, chat, and email, working closely with Technical Support to solve issues fast. Your shifts cover evenings and weekends, when nurses need us most.
🚀 Your Daily Business - No two shifts are alike
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Manage inbound voice, chat, and email support during your shift
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Own cases end-to-end - triage, follow-up, and clear handover
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Partner with Technical Support on complex issues and escalations
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Cover evening and weekend shifts in a rotating schedule, planned weeks ahead
🤝 Your Skillset - What you bring to the table
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Enrolled student (Bachelor's/Master's) - active enrollment required for a Werkstudent contract
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First customer-facing experience (jobs, hospitality, retail, or similar) and clear, empathetic communication
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Structured problem-solver, comfortable with everyday tech (apps, logins, permissions)
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Available for rotating evening/weekend shifts; fluent German (C2) and solid English
Nice to have: support tooling experience (Intercom, Zendesk, or similar), or a healthcare/regulated background.
🌱 Growing together - what you can expect at voize
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Flexible working hours because you know when you work best!
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reimbursement of the "Deutschlandticket"
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25 days of vacation - and your birthday off
✨ Ready to talk? Apply now! 🚀
We look forward to your application and can't wait to meet you - no matter who you are or what background you have!
You've read the whole posting — now see how you match it.