Trainer
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At a glance
Job overview
Firstsource is hiring a Trainer. The Trainer conducts new employee orientation and ongoing training for call center personnel, covering soft skills, supervisor training, process training, and product training. This role ensures class objectives and learning curve performance metrics are met, and may design and develop training materials and curriculum. The Trainer also coordinates with internal departments to identify new training needs and updates policy and procedure manuals.
Key focus areas include Conduct full scope of activities to deliver new employee orientation and on-going training for call center personnel, Ensure class objectives and learning curve performance metrics are achieved, and Design and develop training materials and curriculum.
Successful candidates bring High School Diploma Or Equivalent, Previous Call Center Experience, and Flexible To Work Rotating And Shifting Schedules. Important skills include Advanced Presentation Skills, Interpersonal Skills, Time Management, Organizational Skills, Training Program Design, and Communication. Preferred (not required): Project Management.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
None
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Location: Remote
Pay Rate: $21.93
Job Type: Temp to possible fulltime
Schedule: Must be flexible to work rotating and shifting schedules
Position Overview
Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
Key Responsibilities
Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors
Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan
May design and develop training materials and curriculum
Recommends additional learning materials as appropriate
Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program
Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum
Adapts existing programs to suit various audiences
Reviews and updates policy and procedure manuals
Assesses employee training needs and provides feedback to management
Maintains internal department and external class training records
May work with vendors to bring in external training courses
Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management
Other related duties assigned as needed
Required Qualifications
High school diploma or equivalent
Previous call center experience required
Project coordination experience preferred
Advanced presentation, interpersonal, time management, and organizational skills
Strong training program design experience
Excellent verbal and written communication skills
Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
Ability to work both independently and in a team environment
Preferred Qualifications
Previous experience in banking, financial services, or customer support environments.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to r ace, color, age, r eligion, s ex, s exual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
22557
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