Data Entry/ Customer Service Representative
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At a glance
Job overview
Firstsource is hiring a Data Entry/ Customer Service Representative. The CSR/Data Entry position involves reviewing grievance and appeal documents for completeness and relevance, accurately identifying and assigning the correct Line of Business, and classifying dispute types according to client guidelines. This role requires accessing multiple client systems to retrieve, verify, and validate member information, as well as indexing and preparing documents for downstream processing. Adherence to HIPAA, data privacy, and security requirements is essential.
Key focus areas include Review incoming Grievance and Appeals documents for completeness, legibility, and relevance., Accurately identify and assign the correct Line of Business (LOB) based on client and regulatory definitions., and Determine and classify the dispute type (e.g., grievance, appeal, expedited appeal, standard appeal) in accordance with client-specific guidelines..
Successful candidates bring High School Diploma/G.E.D.. Important skills include Review Documents For Completeness, Identify Line Of Business, Classify Dispute Type, Access Client Systems And Portals, Retrieve Member Information, and Verify Member Information.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
None
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Start Date: Aug 17, 2026
Job Title: CSR/Data Entry - WFH
Job Type:Full Time
Pay :$14
FLSA Status:Non-Exempt/Hourly
Grade:H2
Function/Department:Health Plan and Healthcare Services
Reporting to:Team Lead/Supervisor - Operations
Schedule: Monday-Friday 1.30pm-clean desk (end time depends on workload)
Key Responsibilities
Review incoming Grievance and Appeals documents for completeness, legibility, and relevance.
Accurately identify and assign the correct Line of Business (LOB) based on client and regulatory definitions.
Determine and classify the dispute type (e.g., grievance, appeal, expedited appeal, standard appeal) in accordance with client-specific guidelines.
Access multiple client systems and portals to retrieve, verify, and validate member information, including but not limited to: Member demographics Member ID numbers Plan and eligibility details Index documents by entering required data fields accurately into internal systems or client platforms.
Normalize and prepare documents when required to ensure all necessary information is available for downstream processing.
Adhere to all HIPAA, data privacy, and security requirements when handling protected health information (PHI).
Meet established productivity, accuracy, and quality standards.
Follow client-specific workflows, job aids, and standard operating procedures.
Identify discrepancies, missing information, or indexing issues and escalate according to established procedures.
Participate in quality audits, training updates, and process improvement initiatives as required.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
23076
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