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At a glance
Job overview
U.S. Marine Corps is hiring a DESK CLERK NF1. The Marine Corps Community Services seeks a Desk Clerk to handle guest reservations, check‑ins and check‑outs, process charges via point‑of‑sale or government computers, and provide courteous customer service while maintaining accurate transaction records and supporting on‑site activities.
Key focus areas include Handle guest reservations, check‑ins, and check‑outs, Process all charges to guest accounts using POS or government computer, and Prepare and present guest folios and collect payments.
Important skills include Computer Operation, Point‑Of‑Sale System, Cash Handling, Telephone System Operation, Customer Service, and Communication.
Skills & qualifications
Skills
Qualifications
Full job description
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. MINIMUM QUALIFICATIONS: Six months experience in operating a computer preferred. Knowledge of basic cash handling techniques. This is a white-collar position where occasional lifting up to 20 lbs may be required. SUMMARY OF DUTIES: Handles guest reservations, check-ins, and check-outs. Processes all charges to guest accounts using a point-of-sale system and/or government computer. Prepares and presents guest folios, collects payments, and maintains accurate records of transactions. May be responsible for handling a change fund. Answers incoming phone calls and operates the telephone system as needed. Delivering messages to guests and ensure timely communication. Notifies the manager of any guest concerns or maintenance issues. Contacts emergency maintenance personnel when necessary. May sell retail merchandise and rental equipment. Provides guests with information about on-site activities and local attractions. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned Conditions of Employment EVALUATIONS:
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