Head of Customer Operations | 12 Month Contract
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At a glance
Job overview
Carma is hiring a Head of Customer Operations | 12 Month Contract. The Head of Customer Operations will own the strategy, performance, and continuous improvement of the customer operations function. This role involves leading Customer Service, Delivery, and Escalations teams to deliver an exceptional customer experience at scale. The ideal candidate is a proven customer operations leader who thrives in fast-paced, scaling environments and has a track record of driving meaningful improvements, building high-performing teams, and creating lasting impact.
Key focus areas include Own strategy, performance and continuous improvement of the customer operations function, Lead Customer Service, Delivery and Escalations teams, and Deliver an exceptional customer experience at scale.
Important skills include Customer Operations Leadership, Strategy Development, Performance Management, Continuous Improvement, Customer Service Leadership, and Delivery Leadership.
Skills & qualifications
Skills
Qualifications
Full job description
At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride!
This is a 12-month fixed-term contract, covering a period of parental leave, offering the opportunity to step into a key leadership role and make a meaningful impact from day one.
As our Head of Customer Operations, you will own the strategy, performance and continuous improvement of our customer operations function, leading Customer Service, Delivery and Escalations teams to deliver an exceptional customer experience at scale. We’re looking for a proven customer operations leader who thrives in fast-paced, scaling environments and has a track record of driving meaningful improvements, building high-performing teams and creating lasting impact.
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