Sr. Client Service Specialist - DLZ
Commercial Point, OHJobPosted 2mo ago
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Job overview
Insight Global is hiring a Sr. Client Service Specialist - DLZ. The Sr. Client Service Specialist acts as the primary point of contact for clients at a new warehouse location, serving as an intermediary between the client and the operations team. Responsibilities include tracking and coordinating shipment issues to ensure prompt resolution and delivery, maintaining purchase order accuracy, and ensuring fulfillment reliability. The specialist also provides data integrity and reporting updates to leadership.
Key focus areas include Act as the primary point of contact with the client, Work as an intermediary for communication between the client and operations team, and Track and coordinate shipment issues to the client.
Successful candidates bring 1+ Years Experience, Logistics Background, and Bachelor's In Supply Chain. Important skills include Microsoft Office, Excel, Investigating And Resolving Client Complaints, Customer Service, Warehouse Logistics And Operations, and Monitor And Document Recurring Issues.
Skills & qualifications
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Full job description
Job Description
Insight Global is seeking a Sr. Client Service Specialist for one of our premier clients to sit at a new warehouse location in Commercial Point, OH. The Sr. Client Service Specialist will act as the primary point of contact with the client at a particular site and work as an intermediary for communication between the client and their operations team. They will be responsible for tracking and coordinating shipment issues to the client to ensure prompt resolution and/or delivery and be responsible for purchase order accuracy, shipment tracking and fulfillment reliability. The Client Service Specialist will provide data integrity and reporting updates to leadership as requested.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
1+ years of experience in a client facing role supporting fortune 100 clients
Logistics background - understanding warehouse logistics and operations
Experience Investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up
Monitor and document recurring issues to drive process improvements and enhance client satisfaction
Experience being in a customer facing role and excellent customer service skills
Proficiency within Microsoft Office, specifically Excel 3PL experience
Bachelors degree in supply chain or related field
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