Desktop Technician-NYC

Job Description

Deployment Technicians will support a large‑scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white‑glove support to professional services users.

This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.

Key Responsibilities

Support a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11

Pre‑provision and configure devices using Microsoft Autopilot

Deploy, configure, and validate Windows 11 endpoints according to firm standards

Enroll and support mobile devices (iOS and Android) using Microsoft Intune

Assist with user setup, profile configuration, and validation of access to required applications and resources

Provide hands‑on, desk‑side and remote technical support to end users throughout onboarding and upgrade activities

Troubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibility

Follow established runbooks, deployment procedures, and security standards

Document deployment steps, issues, resolutions, and best practices to support knowledge transfer

Collaborate with infrastructure, identity, security, and application teams to ensure a smooth transition

Provide feedback and recommendations to improve deployment processes and user experience

Track and manage device inventory throughout the deployment lifecycle

Travel to firm office locations within the region as required to support onsite deployments

Targeting $35 an hour

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Experience supporting Windows 10 and Windows 11 operating systems in enterprise environments

Experience with iOS and Android device support

Solid understanding of Active Directory, including users, groups, and computer objects

Proficiency with Microsoft Intune for device deployment, configuration, and management

Hands‑on experience with Microsoft Intune MDM/MAM solutions

Familiarity with device imaging and deployment tools such as Intune Autopilot, SCCM, MDT

Strong troubleshooting skills across hardware, software, and user configuration issues

Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

Prior experience supporting professional services or law firm environments is strongly preferred