Front Desk Manager
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Marriott is hiring a Front Desk Manager. The Front Desk Manager OEM at Aimbridge Hospitality leads the front office operations, ensuring exceptional guest experiences from check-in to check-out. This role involves motivating and coaching the team, maintaining high standards, and efficiently resolving issues. The manager also focuses on maximizing room revenue through smart rate strategies and fostering clear communication within the team and with guests.
Key focus areas include Deliver standout service from check-in to check-out, Motivate, coach, and guide your team to shine, and Keep standards high, procedures smooth, and morale even higher.
Successful candidates bring 2 Year College Degree With 3+ Years Related Experience Or 4 Year College Degree With 1+ Year Related Experience, 5+ Years Progressive Hotel Or Related Field Experience, and Supervisory Experience. Important skills include Guest Experience, Front Desk Leadership, Problem Solving, Revenue Maximization, Communication, and Windows Operating Systems.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Additional Information
Job Number 26090947
Job Category Rooms & Guest Services Operations
Location 25135 Park Lantern, Dana Point, California, United States, 92629 VIEW ON MAP (https://www.google.com/maps?q=25135%20Park%20Lantern%2C%20Dana%20Point%2C%20California%2C%20United%20States%2C%2092629)
Schedule Full Time
Located Remotely? N
Position Type Management
Pay Range: $70,304 annually
Expiration Date: 09/06/2026
Additional Information: This hotel is owned and operated by an independent franchisee, Aimbridge Hospitality . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Join Our Team as a Front Desk Manager OEM!
At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager OEM, you’ll be leading the charge. You’ll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.
This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.
KEY SKILLS/RESPONSIBILITIES
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Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
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Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher.
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Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
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Revenue & Communication Ace: Maximize room revenue with smart rate strategies and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.
EDUCATION & EXPERIENCE
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2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
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5+ years of progressive experience in a hotel or related field with supervisory experience
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Proficient in Windows operating systems, spreadsheets, and word processing.
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Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
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Valid driver's license from the applicable state.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
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Medical, Dental, and Vision Coverage
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Short-Term and Long-Term Disability Income
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Term Life and AD&D Insurance
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Paid Time Off
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Employee Assistance Program
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401k Retirement Plan
This company is an equal opportunity employer.
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