Member Services Representative Morning
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At a glance
Job overview
Planet Fitness is hiring a Member Services Representative Morning. Planet Fitness seeks an energetic and reliable Morning Member Services Representative to join their team. This role is the first point of contact for early-bird members, creating a welcoming and safe environment. Responsibilities include checking in members, maintaining facility cleanliness, and supporting club operations through reporting and system management.
Key focus areas include Greet and check in members promptly and professionally using club protocols., Run and review morning operational and membership reports., and Clean and sanitize workout areas, locker rooms, front desk, and equipment regularly..
Important skills include Ignite By DataTrak, Basic Computer Skills, Willingness To Learn New Systems, Dependability, Punctuality, and Self-Motivated.
Skills & qualifications
Skills
Qualifications
Full job description
Benefits:
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Employee discounts
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Opportunity for advancement
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Training & development
Job Title: Morning Member Services Representative Location: Tuscaloosa (Skyland) Department: Front Desk / Member Services Reports To: Club Manager / Assistant Manager Shift: Morning (6am-2pm or 7am-3pm)
Job Summary:
Planet Fitness is looking for an energetic, reliable, and service-oriented Morning Member Services Representative to join our team. As the first point of contact for our early-bird members, you will play a key role in creating a welcoming and safe environment while ensuring daily operations run smoothly. You'll be responsible for checking in members, maintaining a clean and functional facility, and supporting club operations through reporting and system management.
Key Responsibilities:
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Greet and check in members promptly and professionally using club protocols.
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Run and review morning operational and membership reports.
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Clean and sanitize workout areas, locker rooms, front desk, and equipment regularly.
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Assist with club opening procedures to ensure the facility is ready for members.
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Learn and utilize the Ignite by DataTrak system for member management, daily reporting, and communication.
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Respond to member inquiries, provide accurate information, and assist with account issues or sign-ups.
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Lift and move fitness equipment as needed for cleaning, organization, or maintenance.
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Monitor and maintain club equipment, reporting any issues to management.
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Follow all Planet Fitness safety, cleanliness, and member service protocols.
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Promote a Judgement Free Zone® by providing a friendly and inclusive experience to all members.
Qualifications:
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High School Diploma or equivalent preferred
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Customer service experience is a plus
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Basic computer skills and willingness to learn new systems (Ignite by DataTrak)
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Ability to lift up to 50 lbs and perform physical tasks throughout the shift
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Dependable, punctual, and self-motivated
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Strong attention to detail and ability to follow procedures
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Friendly, professional demeanor with excellent communication skills
What We Offer:
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Free Black Card Membership
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Ongoing training and growth opportunities
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A positive, team-focused environment
Planet Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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